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Freezing up trying to open My Docs, Control Panel, My Computer

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Every time I try to get into My Doc, Control Panel or My Computer, I freeze up. Any suggestions?

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    Tech Staff

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Hello ginrella...

If you have a large file or movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until it’s finished. This will sometimes make it appear that the computer has hung, but it's just busy.

Click Start, then Run, type regsvr32 /u shmedia.dll and click "Ok". (Note the spaces.)
A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)

Reboot your computer and see if the problem persists.

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