[Alliea]

My husband has a laptop that takes, on average, about 10-15 minutes to start up; 5 minutes to load IE or Firefox; 5 minutes to load Adobe Acrobat Reader 7.0 or any other program. Files open relatively quickly -> 30 sec - 2 min. I defrag once a week, clean the computer with CCleaner approx 1 time per week, have checked and cleaned the registry and have fixed errors when applicable. I am sure that there is a ton of malware on here and other problems with the computer that need to be fixed but have hit a brick wall in getting this done. Can anyone please help?

[Advertisements]

Hello Alliea...

Ultimately, you'll probably be working with the malware experts, but let's take a quick look to see if there are hardware related issues, as well.

Right click on My Computer and choose "Properties". Click the "Hardware" tab and then the "Device Manager" button. Expand (click +) IDE ATA/ATAPI controllers.

Right click on the Primary IDE channel, choose "Properties", then click the "Advanced Settings" tab. List the Current Transfer Mode for each device shown for this channel.

Right click on the Secondary IDE channel, choose "Properties", then click the "Advanced Settings" tab. List the Current Transfer Mode for each device shown for this channel.

wannabe1

[wannabe1]

Hello Alliea...

Ultimately, you'll probably be working with the malware experts, but let's take a quick look to see if there are hardware related issues, as well.

Right click on My Computer and choose "Properties". Click the "Hardware" tab and then the "Device Manager" button. Expand (click +) IDE ATA/ATAPI controllers.

Right click on the Primary IDE channel, choose "Properties", then click the "Advanced Settings" tab. List the Current Transfer Mode for each device shown for this channel.

Right click on the Secondary IDE channel, choose "Properties", then click the "Advanced Settings" tab. List the Current Transfer Mode for each device shown for this channel.

wannabe1

[Alliea]

Primary IDE channel:

Current Transfer Mode for Device 0: Ultra DMA Mode 5.
Current Transfer Mode for Device 1: Not Applicable.


Secondary IDE channel:

Current Transfer Mode for Device 0: Ultra DMA Mode 2.
Current Transfer Mode for Device 0: Not Applicable.

[wannabe1]

The transfer modes are correct.

Let's get you checked for malware.

Please go to the Malware Forum and follow the instructions you'll find there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- post a hijackthis log in THAT forum. Do Not reply to or "bump" your own topic...if it shows a reply, it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

[Alliea]

Thank you. I will do that. I appreciate your time.