[Jiki]

Hello,

Over in the Malware Removal forum, I received invaluable help in removing 2 viruses (thread here--> http://www.geekstogo...tk-t220007.html )

The way I discovered this problem was when I couldn't connect to the 'net. After first trying Dell, then Verizon FiOS, they felt it was a virus, however after cleaning the system I still cannot connect.

If at the command prompt I type “ipconfig” it shows my IP as 0.0.0.0. An 'ipconfig /release' brings back the message that it has already been released.

And If I do an “ipconfig /renew” I get the following message:

“An error occurred while renewing interface Local Area Connection : The RPC server is unavailable.”

Any help is appreciated!

Thanks.

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[Broni]

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[Jiki]

Broni,

I checked my registy and did not see the RPCss. So I performed the export/import (and checking it was there). Unfortunately it did not fix the problem.

I am still not able to connect to the 'net and if I try to do a 'ipconfig /renew' I still get the same error:

“An error occurred while renewing interface Local Area Connection : The RPC server is unavailable.”

What is next?

Thanks for your help so far.

[Jiki]

While poking around (I know it could be dangerous) I noticed that I am also missing th 'Network Connections' service. After adding in the RPCss I and still couldn't connect, I tried to go into Control Panel -> Network Connections but it was blank, got an error (Network Connections service must be started...). That is what led me to this.

Is there a utility that can tell me what services I need or I am missing?

Thanks again.

[Broni]

Go Start>Run, type in:
services.msc
Click OK.

In services window, locate:
Remote Procedure Call (RPC) - make sure, it's running, and it's set to automatic start
DCOM Server Process Launcher - RPC service depends on it, so, make sure it's running, and it's set to automatic start

[Jiki]

Thanks for the quick reply.

Those two services are started and set to automatic. HOWEVER, when I double click the RPC service and go to the Dependencies tab, I get the following error:
"Win32: The specified service does not exist as an installed service." also there are no dependencies listed.

I DO NOT have the following items appear in the Services window;

Network Connections
Help and Support
HTTP SSL
DNS Client

There are probably more that I am missing (as I compare with another PC) but did not go through each individual one.

Is there a way to reinstall ALL services? or how would I import services?

No progress, but knowledge and confusion progressing!

Thanks so far.

[Broni]

Go Start>Run, type in:
sfc /scannow
Click OK.
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it'll ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.

[Jiki]

Thanks again for responding so quickly.

I ran sfc /scannow, rebooted but status quo, still missing numerous Services.

What next?

[Broni]

Try repair install: http://www.michaelst...pairinstall.htm

[Jiki]

Broni,

The repair did it!! I am back on-line! I checked the services and they all are there.

Thnaks for your help.

Mario

[Broni]

Way to go!!