Well I'd offer to help, but makai did the right thing and referred you to Dell.
You can check your warranty status here
by putting in the Service Tag from the bottom of the laptop. This will tell you how long you have left on the warranty, and what kind of warranty you have. Chances are that you have a one-year RR contract. RR means "Rapid Response", which is really a misnomer because you will have to send the laptop back to their repair depot in Houston, TX, and they'll ship it back to you when it is fixed. Of course, it is all paid for, but it will take a couple of weeks.
I'm not sure where you got 90 days from, but we no longer offer a 90-day contract. Within 21 days, you can return the laptop for a refund or exchange, but the minimum (and standard) warranty is one year, return to depot.
I would recommend chatting
instead of calling to bypass the culture/language barrier. Be aware that Google Chrome is currently not compatible with Dell Chat.
Edited by The Admiral, 12 December 2008 - 04:25 PM.