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Problems With IE And Firefox Possibley McAfee


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#1
macgregor38

macgregor38

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Hi i recently had some real bother with both mozilla firefox, and internet explorer,
firstly firefox just kept crashing - over and over again after you either clicked restart or quit firefox,
this was therefore fixed by disableing the mcafee site advisor add-on,
This still however leaves internet explorer in a pretty mess
as when you opean it you get 2 meassages, 1 saying "cannot find`http://(some chinease writing thats not on my keyboard), please make sure the path or internet address is correct",
and the second meassage saying "the exception unknown software exception(0xc0000409) occured in the applicationat location 0x0391c8b2. click ok to terminate the program", Click ok on either and loads of internet explorer windows keep popping up containing they same meassages!,

i no longer need to use internet explorer but want rid of whatever is causing this problem so it cant cause any other bother,
below is copy of my Hijack this log file , screenshots are attached
thank you very much, hope you can help :)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:29:49, on 13/12/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Air Mouse\Air Mouse\Air Mouse.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: VeriSoft Access Manager - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Bioscrypt\VeriSoft\Bin\ItIEAddIn.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll (file missing)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\BIOSCR~1\VeriSoft\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [McAfee Backup] "C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Program Files\Trend Micro\HijackThis\HijackThis.exe /startupscan
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'Default user')
O4 - Startup: Air Mouse.lnk = C:\Program Files\Air Mouse\Air Mouse\Air Mouse.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
O9 - Extra button: PacificPoker4 - {94EDF7B4-4272-4af3-8F8B-4E2F68E225B7} - C:\PROGRA~1\PACIFI~2\pacificpoker.exe
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} - http://update.videoe...ggPublisher.exe
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll (file missing)
O20 - AppInit_DLLs: APSHook.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11278 bytes

firefox.jpg
internet_explorer.jpg
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#2
macgregor38

macgregor38

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hope this helps :)

32 Bit HP CIO Components Installer
7-Zip 4.57
Acoustica Mixcraft
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Default Language CS3
Adobe ExtendScript Toolkit 2
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Fireworks CS3
Adobe Fireworks CS3
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Help Viewer CS3
Adobe PDF Library Files
Adobe Reader 8.1.2
Adobe Setup
Adobe Setup
Adobe Setup
Adobe Stock Photos CS3
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe XMP Panels CS3
Air Mouse Server
Apple Mobile Device Support
Apple Software Update
ASL_HS_Installer32
AuthenTec Fingerprint Sensor Minimum Install
AVI DVD Burner 2007 ver 2.25
AviSynth 2.5
BBC iPlayer Download Manager
BitLord 1.1
Bonjour
CloneDVD
Conexant HD Audio
DVD Decrypter (Remove Only)
DVD Shrink 3.2
ESU for Microsoft Vista
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent
HijackThis 2.0.2
HP Active Support Library
HP Customer Experience Enhancements
HP Customer Participation Program 8.0
HP Doc Viewer
HP Driver Diagnostics
HP Easy Setup - Core
HP Easy Setup - Frontend
HP Help and Support
HP Imaging Device Functions 8.0
HP Integrated Module with Bluetooth wireless technology
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart.All-In-One Driver Software 8.0 .A
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.1
HP Solution Center 8.0
HP Update
HP User Guides 0060
HP Wireless Assistant
HPSSupply
Intel® Graphics Media Accelerator Driver
iTunes
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Java™ SE Runtime Environment 6
LimeWire PRO 4.12.6
Marvell Miniport Driver
McAfee SecurityCenter
Messenger Plus! Live
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB929729)
Microsoft Easy Assist
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MobileMe Control Panel
Mozilla Firefox (3.0.4)
MSVC80_x86
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
NetWaiting
Nokia Connectivity Cable Driver
Nokia Flashing Cable Driver
Nokia Map Loader
Nokia PC Suite
Nokia PC Suite
Nokia Software Updater
OpenMG Limited Patch 4.7-07-14-05-01
OpenMG Secure Module 4.7.00
Pacific Poker
Parrot Software Update Tool
PC Connectivity Solution
QuickTime
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Safari
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Sky Broadband
Sonic Activation Module
SonicStage 4.3
Touch Pad Driver
VC_MergeModuleToMSI
VeriSoft Access Manager
Videora iPod Converter 3.07
Window Washer
Windows Driver Package - Nokia Modem (08/03/2007 3.2)
Windows Driver Package - Nokia Modem (08/03/2007 6.84.0.2)
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0)
Windows Live Messenger
XviD MPEG-4 Codec
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