[Philly0]

When turned on, my laptop displayed an error message stating I needed to install the Windows program disk and change language settings. Managed to get it to the recovery screen -
But, if I agree to restore it to factory settings, will all the docs, pics etc be wiped off it?

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Restore to factory settings usually means just that - none of your stuff was on it when it was at the factory was it?

[Neil Jones]

Restore to factory settings usually means just that - none of your stuff was on it when it was at the factory was it?

[hfcg]

Hello,
If you restor the computer it will delete ALL of your Data.
This error messege is not valid. You are most likely infected with mal-ware.
I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).