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BSOD Pagefault in nonpaged area es1371mp.sys


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#1
Fred21543

Fred21543

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Hi,

I have had 2 BSOD's recently, the first I didn't see because automatic restart was enabled, but the 2nd one read like this;

Important background info; the first BSOD I did not experience until I had installed AIM 5.6, the latest version. While I was in the middle of a webcam chat with a friend, suddenly the BSOD happened. Upon rebooting, I found I had no sound enabled. And this has happened a few times. My sound was turned on but I wasn't hearing anything. I ran the dxdiag tool and got an error about DirectSound not working, so I re-registered the direct sound .dll file and since then, it has been working just fine. However, just today I had this latest crash (I had updated recently the creative audio drivers, so perhaps that is the problem). The sound at the moment is working great, everything runs just fine, but the BSOD indicates otherewise. Something's up. Thanks for any and all help on this issue :)

Info:

es1371mp.sys

PAGE_FAULT_IN_NONPAGED_AREA

Stop: 0x000000050 (0xE5726854, 0x00000000, 0xF761Ad2D, 0x00000002)

es1371mp.sys Address F761AD2D

base at F7619000, Date stamp 47449fff

I have installed Windows Debugging Tools and configured my symbol server to point to MS's symbol server, and ran the tools by opening the Minidump file, and here is what it says:

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: e5726854, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: f761ad2d, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: e5726854

FAULTING_IP:
es1371mp+1d2d
f761ad2d 8b08 mov ecx,dword ptr [eax]

MM_INTERNAL_CODE: 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: firefox.exe

LAST_CONTROL_TRANSFER: from f762189c to f761ad2d

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
b7495164 f762189c 00000022 00000018 00000010 es1371mp+0x1d2d
b7495188 f7621084 0000000c 00000002 00000001 es1371mp+0x889c
b74951b0 f7620f8d 82fad878 e3154558 82fad878 es1371mp+0x8084
b74951c8 f762127a 8349fd60 00000002 82fd6000 es1371mp+0x7f8d
b74951f4 f6c6b049 00000000 82fd60a4 00000000 es1371mp+0x827a
b749522c f6c69df2 00000000 82f408b8 82e7a008 portcls!CPortPinWaveCyclic::Init+0x250
b7495254 f6c5dfe3 82f40878 82f9e354 82f9e358 portcls!CPortFilterWaveCyclic::NewIrpTarget+0xd9
b749529c f6c5e132 82e7a008 834c6030 8307d778 portcls!xDispatchCreate+0x90
b74952b0 f6c33fdb 834c6030 8307d778 8307d788 portcls!KsoDispatchCreateWithGenericFactory+0x2b
b74952d4 f6c330c6 834c6030 00000000 b74952fc ks!DispatchCreate+0xc7
b74952e4 f6c5e09d 834c6030 8307d778 834c51c8 ks!KsDispatchIrp+0x98
b74952fc 804e37f7 834c6030 8307d778 8307d778 portcls!DispatchCreate+0x34
b749530c 8056c712 830e4028 82fdf380 b74954ec nt!IopfCallDriver+0x31
b74953ec 80577b38 834c6030 00000000 82e6fbb0 nt!IopParseDevice+0xa12
b7495424 805686f5 830e4028 00000000 82e6fbb0 nt!IopParseFile+0x46
b74954ac 805684da 80002240 b74954ec 00000240 nt!ObpLookupObjectName+0x119
b7495500 8056cbeb 00000000 00000000 54682600 nt!ObOpenObjectByName+0xeb
b749557c 8056ccba e2f6ad48 40000000 b7495624 nt!IopCreateFile+0x407
b74955d8 f6c344ee e2f6ad48 40000000 b7495624 nt!IoCreateFile+0x8e
b7495654 f6c33a77 80002240 f6c33a80 e30afa68 ks!KsiCreateObjectType+0xd6
b7495674 b990cfdf 80002240 e30afa68 40000200 ks!KsCreatePin+0x33
b7495698 b990d6fc e31aab68 e349af18 e31b5450 sysaudio!CPinNodeInstance::Create+0x6b
b74956d4 b990c454 00000000 e31aab64 e326e640 sysaudio!CConnectNodeInstance::Connect+0xb3
b74956f0 b990cb2a 00000000 82ec65f8 00000000 sysaudio!CStartNodeInstance::Connect+0x52
b7495718 b990b574 e344dab8 e31eb630 82ec65f8 sysaudio!CStartNodeInstance::Create+0x181
b7495748 b990c1e7 c0000010 82ec65f8 00000000 sysaudio!CPinInstance::PinDispatchCreateKP+0xa8
b7495764 b990b718 82faf3c8 b990b4e6 82ec65f8 sysaudio!CInstance::DispatchCreate+0x63
b7495798 f6c33fdb 83055a20 82faf3c8 82faf3d8 sysaudio!CPinInstance::PinDispatchCreate+0xc1
b74957bc 804e37f7 83055a20 00000000 82faf3c8 ks!DispatchCreate+0xc7
b74957cc 8056c712 82e78818 830907a0 b74959ac nt!IopfCallDriver+0x31
b74958ac 80577b38 83055a20 00000000 82dde1c0 nt!IopParseDevice+0xa12
b74958e4 805686f5 82e78818 00000000 82dde1c0 nt!IopParseFile+0x46
b749596c 805684da 80002294 b74959ac 00000240 nt!ObpLookupObjectName+0x119
b74959c0 8056cbeb 00000000 00000000 54682600 nt!ObOpenObjectByName+0xeb
b7495a3c 8056ccba b7495b64 40000000 b7495ae4 nt!IopCreateFile+0x407
b7495a98 f6c344ee b7495b64 40000000 b7495ae4 nt!IoCreateFile+0x8e
b7495b14 f6c33a77 80002294 f6c33a80 82dd2d60 ks!KsiCreateObjectType+0xd6
b7495b34 b975f3e2 80002294 82dd2d60 40000200 ks!KsCreatePin+0x33
b7495b68 b975f813 00000001 0000000a 00000001 wdmaud!OpenSysAudioPin+0xa2
b7495ba4 b975ea83 00000092 0000000a 82ee85c8 wdmaud!OpenWavePin+0x3e2
b7495bd0 b975e382 83183988 82ee85c8 00000000 wdmaud!Dispatch_OpenPin+0xb7
b7495bf8 804e37f7 00000010 82dbe000 806f02d0 wdmaud!SoundDispatch+0x430
b7495c08 80567f81 83183a1c 82dd91f8 83183988 nt!IopfCallDriver+0x31
b7495c1c 8057aa9f 83050ed0 83183988 82dd91f8 nt!IopSynchronousServiceTail+0x70
b7495cc4 8058efe3 0000045c 000004ec 00000000 nt!IopXxxControlFile+0x611
b7495cf8 f70458a9 0000045c 000004ec 00000000 nt!NtDeviceIoControlFile+0x2a
b7495d34 804de7ec 0000045c 000004ec 00000000 IPVNMon+0x98a9
b7495d34 7c90e4f4 0000045c 000004ec 00000000 nt!KiFastCallEntry+0xf8
0012de48 00000000 00000000 00000000 00000000 0x7c90e4f4


STACK_COMMAND: kb

FOLLOWUP_IP:
es1371mp+1d2d
f761ad2d 8b08 mov ecx,dword ptr [eax]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: es1371mp+1d2d

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: es1371mp

IMAGE_NAME: es1371mp.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 47449fff

FAILURE_BUCKET_ID: 0x50_es1371mp+1d2d

BUCKET_ID: 0x50_es1371mp+1d2d

Followup: MachineOwner
---------


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#2
The Admiral

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Well it is pretty clear from the dump that the crash was caused by es1371mp.sys, your Creative Labs sound driver, in Firefox. I'm not sure if we know what happened in Firefox to cause the crash, I don't know all that much about the stack traces. But my suggestion would be to make sure all of your extensions are up to date, and reinstall plugins like Adobe Flash Player and the Java Run-time Environment. If you still get a blue screen, reinstall Firefox and update your audio driver.
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#3
Fred21543

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Well, I was in meebo.com, messaging a friend over AIM (meebo is a chat client you can use online to chat over YIM,, AIM, MSN, etc) and the second i sent him a message, bam, I got hit with a BSOD. So it might have just been an issue with chatting clients in general, the last time it happened I was using a webcam chat on AIM.

Thanks for the advice, if it keeps occuring I will let you know. It may just be a random issue at times
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#4
lcraFTl

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I also have this problem, but on Windows Vista.
Most times crashes BSOD es1371mp.sys. It appears the problem is the driver that is loaded through Windows Update.
I decided to install the driver from XP to Vista.
Go to http://catalog.update.microsoft.com (only works in IE), in search type "es1371"
and download "Microsoft Corporation - Sound - Creative AudioPCI (ES1371, ES1373) (WDM)" for Windows XP.
After go to the "Device Manager" and update the driver manually.
Good luck!

(1371 it's sound card Ensoniq from Creative)
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