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Help me PLEASE!


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#1
fllost86

fllost86

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Hello,
So, first off I am COMPLETELY computer illiterate, and that's an understatement. Basically, I have a virus. I have been running my virus scan over and over again, but it keeps popping up. It comes up as Virtumonde?
I get lots of Pop-ups, my computer freezes up all the time, and a lot of my applications freeze up and close on their own. When I run my virus scan it quarantines it, but then it comes up again later. I have NO idea what to do! Someone with any suggestions, please help. I would appreciate it so much! Thank you!
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#2
Murray S.

Murray S.

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Howdy and welcome to GTG:

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Murray
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#3
fllost86

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I appreciate the help, but I'm already lost! I went to the Malware forum, but I do not see a Start Here, anywhere!
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#4
Mike

Mike

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http://www.geekstogo..._Log-t2852.html go there and follow the instructions.
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