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Windows XP


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#1
Michael David

Michael David

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Windows XP Home Edition

the operating system and version on which the problem occurred.
Version 5.1 (Build 2600.xpsp - sp3-gdr.080814-1236:Service Pack 3

Provide the browser type and version.
Internet Explorer 8 Beta

Issues and comments:
I haven't been able to right click on my desktop for a couple of months because it freezes up, last week my screen freezes up sometimes without any desktop items showing, & I can't reinstall MS office 2003 Service Pack 2 or 3 for the last couple of months. I had uninstall the Service Pack 3 to see if that was the problem.
I use Firefox as a browser basically and also Explorer 7 very little and when problems occurred I changed to Explorer 8 to maybe eliminate the issues to no avail. When I right click on the desktop the screen freezes up with the message Dr Watson Debugger has encountered a problem. I did three levels of increasing search for viruses about a month ago and found none. I used Safe Mode also yesterday to start up. It worked.

I started running 1 Check Optimizer and also later File Cleaner from Speed Optimizer 3 yesterday. Both closed down before completion with an error message.

File Cleaner
SO3 Error Message App Name:spo.exe
App Ver: 3.0.9.5
App Stamp: 480c 83d b
Mod Name: kernel32.dll
Mod Version: 5.1.2600.5512
Mod Stamp: 480 2a/2c
Debug 0 Offset: 00012aeb


This is an error message from yesterday also: Error signature
App Name: explorer.exe
App Ver: 6.0.2900.5512
Mod Name: replay~1dll
Mod Ver.1.0.0.1
Offset:0000 30 da

File included in error report
C:/DOCUME~1 Michael/LOCALS~1/Temp/3349 - appcompat.txt



Thank you for your assistance,
Michael

E-mail address:
mdlawrience@msn.com

Edited by Michael David, 15 December 2008 - 04:51 PM.

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#2
Neil Jones

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Please don't use Beta software on a computer that you depend on. You are strongly advised to uninstall Internet Explorer 8 because it can cause issues like this.
Running Beta software on a computer is kind of like coasting when you drive a car. It's probably just as dangerous as well, since Beta software can take a computer out just like you going down a hill when coasting can take yourself and a string of other people out...

Your replay.dll file looks suspicious, I must say.
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#3
Michael David

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Thanks Neil;The problems I am describing occurred before I installed IE8. I uninstalled IE8 yesterday and am still experiencing the issues described below. Thank you, Michael
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#4
Bumblefoot

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I have been plagued with a similar problem. With windows explorer open, I try to drag & drop, the usual message appears. Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. More info on error: Error Signature AppName explorer.exe - Appver 6.0.2900.2180 - Modname: Kernal32.dll - ModVer 5.1.2600.3119 - Offset 00012a5b - Tech info, Module 1 explorer.exe The following files will be included in this error report C:\...\...\...\Temp\53d3_appcompat.txt. Size of file: 18,106. If I had forgotten all the DOS from WAY back, I'd be totally lost, instead of just mostly lost. Opened with notepad, pasted here. My apologies for all the following letters and numbers. A small piece of the errors are Module 1 - explorer.exe all the way to Module 86 - WTAPI32.dll. Exception: Drag & drop into Trash, works fine.

I have nearly the same issue with My Computer, Drive C: double click on Temp Dir, or right click on Temp Dir. or when trying to drag & drop, right click over anything, look at the cursor over a file, freeze, error, etc... Sometimes Dr. Postmortem shows up, sometimes he doesn't. He's very inconsistant. On this failed attempt to drag/drop, DrWatson Postmortem Debugger has encountered a problem and needs to close. More info, click here.

Event signature... EventType: BEX P1: drwtsn32.exe P2: 5.1.2600.0 P3: 3b7d84a2 P4: dbghelp.dll P5: 5.1.2600.2180 P6: 4110969a P7: 0001295d P8: c0000409 P9: 00000000 View Tech info about error report,

C:\...\...\...\Temp\WER1fbf.dir00\drwtsn32.exe/mdmp --- C:\...\...\...\Temp\WER1fbf.dir00\appcompat.txt

If this isn't sufficient information for a remedy, please request, and I'll Notepad what I can get from above 2 files, and
if this is too much information, I sincerely apologize. I would however, prefer to stop using a Command Prompt, DOS to get around copy, move, delete dir /s /p /w*.everything'ing. Glad I had the experience with DOS 3.0 and up though.

This error stuff were in the 53d3_appcompat.txt file. Yes, I know, it's ugly. But it has me stumped. A loud and heartfelt THANK YOU in advance for the solution, and/or directions for more info, to come to the conclusion of a solution to this annoying problem. I have tried McAfee, Spybot, Ad-aware,

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="283648" CHECKSUM="0xBDDF0091" BIN_FILE_VERSION="5.1.2600.3466" BIN_PRODUCT_VERSION="5.1.2600.3466" PRODUCT_VERSION="5.1.2600.3466" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3466 (xpsp_sp2_gdr.081022-1254)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4C8E2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3466" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3466" LINK_DATE="10/23/2008 13:01:36" UPTO_LINK_DATE="10/23/2008 13:01:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="550912" CHECKSUM="0x96DD1D1E" BIN_FILE_VERSION="5.1.2600.3266" BIN_PRODUCT_VERSION="5.1.2600.3266" PRODUCT_VERSION="5.1.2600.3266" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3266" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86DD3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3266" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3266" LINK_DATE="12/04/2007 18:38:12" UPTO_LINK_DATE="12/04/2007 18:38:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8454656" CHECKSUM="0x13694C50" BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_gdr.071025-1248)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8166C2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:36:50" UPTO_LINK_DATE="10/26/2007 03:36:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="659456" CHECKSUM="0xB5B68BA4" BIN_FILE_VERSION="6.0.2900.3462" BIN_PRODUCT_VERSION="6.0.2900.3462" PRODUCT_VERSION="6.00.2900.3462" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3462 (xpsp_sp2_gdr.081015-1244)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA3BF2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3462" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3462" LINK_DATE="10/16/2008 10:37:03" UPTO_LINK_DATE="10/16/2008 10:37:03" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows™ Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
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#5
Bumblefoot

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Well, nowhere to go from here... since it wasn't long ago I reformatted/reinstalled, I'll go with that option. Sorry I couldn't get to the other posts, notified by emails, but thiswon't be fun and will take a lot of time. Oh what fun...
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#6
Bumblefoot

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After considerable thought, I decided not to reformat, re-install, re-everything. After a google search for right click errors - Drwtsn Postmortum Debugger I found and downloaded a free version of the www.IOBit.com program "Advanced System Care Free". This didn't stop the problem, but did help in other areas. Under Utilities, Smart RAM, Software Informer, (lets you know what SW needs upgrade and where to get it), Driver Update, (Risky, make sure you know what you are doing before updating drivers, or have someone with experience help), and a few more that are helpful in improving system efficiency.

There is another area on the SW that will diagnose system, and make repairs. (On the $19.95 year licensed version of Advanced System Care Pro). It fixed whatever was the problem with the right click/copy-paste/anything in the Windows Explorer, or working down from My Computer - C - right click/copy-paste/anything problems, as well as another area of the SW that will help to maintain windows. With results such as these: 30 scans performed - 8,539 problems fixed - total junk files removed 421.29MB - Total fragments defragged 1,572. I'm not saying this is a FIX-ALL in one package, but for the $19.95, it saved me countless hours of rework. There are many more options not mentioned, so download the free version, see what is capable of doing, and decide if it's worth the $$$. Sure was for me!.

Bumblefoot
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