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Need desperate help


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#1
JohnCallahan

JohnCallahan

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Hello, I have come here because I have no where else to turn. I have attached a photo of my desktop to this post, to show you what I am dealing with. My problem is that there is an ad on my desktop, and will not remove its self. Plus, I can't use my anti-spyware or anti-virus scanner to remove it, because they seem to be paralyzed. I also tried to use Ctrl+Alt+Delete to shut it down in processes, but the processes folder is blank, completly blank. So, if anyone has an idea, or a solution of some kind, reply A.S.A.P.

Thanks in advance; John C.

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Edited by JohnCallahan, 04 May 2005 - 10:50 PM.

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#2
m2zt

m2zt

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try to run msconfig then goto to start up and enable any files that u think are adware
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#3
don77

don77

    Malware Expert

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Hi JohnCallahan and welcome to Geeks to go,

Please run through the steps outlined in this Topic
Post back a fresh log when done please

Post back a fresh HJT log here and I will move the topic to the Malware forum,

Don
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