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Browsers won't open Neither IE nor Firefox will launch

#1 eiluj

  • Group: Member
  • Posts: 1
  • Joined: 17-December 08

Posted 17 December 2008 - 05:29 PM

Troubleshooting my mother's computer -- IE and Firefox will not open. Worked fine 3 days ago. She has SpyDoctor installed and I am running a scan. I'm not familiar with this program so I do not know what its clean-up capabilities are. I came home while scan continues to see if there was information on several of the infections. Since she has no internet I was not able to send a screen shot. Additionally the PC is running exceptionally slow. Of the 130 infections (at 22% complete) 4 are of concern. If anyone has some advice, please send my way. Below are the infections:

hijacker.affiliated_with_browser_hijackers
spyware.known_bad_sites (8 found)
rogueantispyware.spywarebot (16 found)
4 others found in hidden files that are not identified

Thanks for your help

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