[obsidianx]

The Creative SB X-FI is the sound card. I reinstalled all the audio drivers from the dell website for my Dell Dimension E510.

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I can see, this is dedicated (not on-board) sound card. Did it come with the computer, or you installed it yourself?

[Broni]

I can see, this is dedicated (not on-board) sound card. Did it come with the computer, or you installed it yourself?

[obsidianx]

It came with the computer, I haven't opened it up.

Edited by obsidianx, 08 January 2009 - 08:21 PM.

[Broni]

Since you reinstalled drivers, and nothing, the card may be shot.
If you have some spare time, you may try it in another computer. That would make sure 100%

[obsidianx]

I don't have another computer to try it on now and I lost the sound after I ran the registry cleaner. I thought if it was the sound card it would just stop but since happened after running the cleaner I thought it might be a software issue. Does that sound plausible?

[Broni]

It does, however coincidence happens.
Did you uninstall card before installing fresh driver?

[obsidianx]

Very true, that would be my luck.
No, I did not uninstall the card before installing the drivers.

[Broni]

Then, try again. .
Have new driver ready.
Uninstall card driver, then uninstall card itself.
Restart computer. Windows will find new hardware, and it'll either ask you for a new driver, or it'll install generic driver, and after that you can install yours.

[obsidianx]

K will give it a try.

[Broni]

Let me know.

[obsidianx]

I uninstalled the drivers and sound card and then reinstalled the sound card. It recognized there was something there and installed the drivers for it. Then I updated the driver with the one I had already downloaded. Even after doing this, it still does not recognize there is any audio device.

[Broni]

Last thing, you can try is to open the computer case, and re-seat the card, or/and move it to another PCI slot.
If that doesn't work, I'm afraid, the card is dead.

[obsidianx]

The card seems to work in friends computer. I believe the missing dll file from windows is somehow causing the problems. Plus I wasn't sure if the conflicts with the drivers may be causing the problems. Do you know how to remove the extra Microsoft Kernel synthesizer drivers? I keep uninstalling them and the computer keeps putting them back in. But when I look at the properties it says:

Windows cannot load the device driver for this hardware because there is a duplicate device already running in the system. (Code 42)

[Broni]

Try to read here, starting with post #19: http://forums.driver...p...6435&page=2

[obsidianx]

I tried using the directx diagnostic tool and all the sound ports are working except the Microsoft synthesizer. It gave the following error:

DirectMusic test results: Failure at step 6 (Activating the IDirectMusicPort): HRESULT = 0x8878000a (The request failed because DirectSound resources, such as the priority level, were already in use by another caller.)

I attached the tool results to this post. What do you think should be the next step?

Attached Files

•  DxDiag.txt   64.26KB   110 downloads