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fssm32.exe use all cpu at xp startup


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#1
Mfufu

Mfufu

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Hi,

I have a problem with my mothers computer. When I start Windows I can see from the task manager that the process fssm32.exe is taking up a lot of the cpu and this seems to be blocking everything else.

After a while everything seems fine. The computer is not used that much or in a long period at a time, so I don't know if the problem occur later after a boot.

I can see that several other people here have had the same problem. I hope someone can see whats wrong in the HijackThis log I've put into this topic.


F-Secure Anti-Virus Client Security 5.55 build 10460

F-Secure Internet Shield 5.72 build 6
F-Secure Anti-Virus 5.56 build 10450
F-Secure Automatic Update Agent 6.72 build 757
F-Secure Email Scanner 5.62 build 250
F-Secure Management Agent 5.70 build 7913
F-Secure User Interface 5.72 build 1450

Thanx!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:52:32, on 22.12.2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE
C:\Programfiler\F-Secure\Anti-Virus\fsgk32st.exe
C:\Programfiler\F-Secure\BackWeb\7681197\program\fsbwsys.exe
C:\Programfiler\F-Secure\Anti-Virus\FSGK32.EXE
C:\Programfiler\F-Secure\Common\FSMA32.EXE
C:\Programfiler\F-Secure\Anti-Virus\fssm32.exe
C:\Programfiler\Fellesfiler\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programfiler\F-Secure\Common\FSMB32.EXE
C:\Programfiler\F-Secure\Common\FCH32.EXE
C:\Programfiler\F-Secure\Common\FAMEH32.EXE
C:\Programfiler\F-Secure\Common\FNRB32.EXE
C:\Programfiler\F-Secure\FWES\Program\fsdfwd.exe
C:\Programfiler\F-Secure\Common\FIH32.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\tp4mon.exe
C:\Programfiler\F-Secure\Common\FSM32.EXE
C:\Programfiler\Java\jre1.6.0_07\bin\jusched.exe
C:\Programfiler\Telenor\Telenorhjelpen\Telenor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programfiler\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programfiler\F-Secure\BackWeb\7681197\Program\F-Secure Automatic Update.exe
C:\Programfiler\F-Secure\Anti-Virus\fsav32.exe
C:\Programfiler\F-Secure\FSGUI\fsguiexe.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Programfiler\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.online.no/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programfiler\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: FINBHO - {5C472352-90D0-4214-BF20-8E4A2B82F980} - C:\Programfiler\Telenor\Online Start\modules\BrowserHelper.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programfiler\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programfiler\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programfiler\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Telenor Telenorhjelpen Plugin - {DB87CDE1-EF9C-44EB-A42F-6D0B3C72C516} - C:\Programfiler\Telenor\Telenorhjelpen\IEFixItNowPlugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programfiler\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Programfiler\F-Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Programfiler\F-Secure\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [Telenor Online Start] "C:\Programfiler\Telenor\Online Start\Telenor.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Programfiler\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programfiler\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Telenorhjelpen] "C:\Programfiler\Telenor\Telenorhjelpen\Telenor.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Programfiler\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJENESTE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETTVERKSTJENESTE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Oppslag - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1103020208700
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logme...trl.cab?lmi=100
O18 - Protocol: fin - {5C472352-90D0-4214-BF20-8E4A2B82F980} - C:\Programfiler\Telenor\Online Start\modules\BrowserHelper.dll (file missing)
O23 - Service: F-Secure Automatic Update (BackWeb Plug-in - 7681197) - Unknown owner - C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Programfiler\F-Secure\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Network Request Broker - F-Secure Corporation - C:\Programfiler\F-Secure\Common\FNRB32.EXE
O23 - Service: fsbwsys - F-Secure Corp. - C:\Programfiler\F-Secure\BackWeb\7681197\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Programfiler\F-Secure\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Programfiler\F-Secure\Common\FSMA32.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Programfiler\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe

--
End of file - 6532 bytes
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#2
OldTimer

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Hello Mfufu and weclome to G2G. I don't see any signs of viruses or malware in the log. fssm32.exe is a legitimate process that belongs to F-Secure. As such, there may be any number of reasons for activity during system startup. It might be checking for updates, it might be performing a system scan, or any number of other reasons. The techs in the Application Forum would be the ones to answer any questions specific to an application and its settings.

Cheers.

TO
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#3
Mfufu

Mfufu

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Thanx for the fast answer.
I've upgraded to the latest F-secure, and tried to turn of indexing of the disk as I've seen others say that might help. But it's not better. :-(
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#4
OldTimer

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Hi Mfufu. Make sure you relate that when you post in the Application forum. This forum is for dealing with malware related issues so we do not have the techs available to deal with application related issues.

Cheers.

TO
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