Hi,
chip600 It could be due to a rootkit.
Download the enclosed folder. Save and extract its contents to the desktop. A new folder,
Jumpstart_D, will be created. Don't do anything with it yet.
Go to the
Control Panel. Select
System ->
Hardware ->
Device Manager. Select
View from the Menu, then
"Show hidden Devices". Expand
"Non Plug and Play Drivers". , Right click on the
TDSSserv.sys driver (If present) and select Properties.
Stop and
Disable this driver. You will be asked to restart the computer. Select No at this time.
Open the
Jumpstart_D folder and double click on the
Runme.bat. Disregard any error message. The Computer will Restart . (Give it some time to complete the process)
Please download Malwarebytes' Anti-Malware from
Here or
HereDouble Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.Please download ComboFix from
Here or
Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**