[cyborgfetusx]

Hey duudes, I'm after a fix my brothers laptop.

Acer Aspire 5720
Vista Home premium
1GB RAM
any other details needed just ask!

When playing back any video or audio content:
mp3s in windows media player, video clips on youtube, downloaded mpeg or .mov videos, DVDs straight from the disc drive

the sound gives out a crackling sound (honestly sounds like a needle scratching across a vinyl record!) and the audio either stops or continues momentarily, and if playing video, the video plays back in slow motion, without audio!

Sometimes you can re-start the video but it always ends up with the same problem.

I have re-installed latest flash player & directx without success, but stopped short of updating drivers because I thought I'd ask you guys first!

[Advertisements]

I have the EXACT same problem with the EXACT same laptop. It's been driving me mad for over a year, with no relief in site! Uninstalls, reinstalls, changing drivers, changing to an external sound card, changing media players, all did NOTHING.

Did you ever get this problem fixed???

[clotton]

I have the EXACT same problem with the EXACT same laptop. It's been driving me mad for over a year, with no relief in site! Uninstalls, reinstalls, changing drivers, changing to an external sound card, changing media players, all did NOTHING.

Did you ever get this problem fixed???

[cyborgfetusx]

Nah dude, hasn't been fixed, not sure what to do though as you have probably already done everything I would try!

[clotton]

Does anybody out there have a possible fix for this?

[Buttes McGee]

Similar model laptop (Aspire 5720Z), Vista Premium SP1, mostly same problem using the drivers shipped with the laptop (6.0.1.5433). Upgrading to 6.0.1.5477 seemed to fix it.

When I say mostly same problem, I had crackles on the audio, but never an interruption of audio leading to video-without-sound, and it never caused video slowdown for me.

[clotton]

My drivers are 6.0.6....something, so they are newer. I'm ready to throw this thing in the trash.

[sebdacrab]

SOLUTION - Possibly a bit late for a reply, since no-one has posted on this thread in a month:

It's an issue with driver 6.0.1.5433. 6.0.6** are the default Windows drivers. Go to the acer site ( http://support.acer-...ok/as_5720.html ) and download driver 6.0.1.5477. This should solve all your problems.

SebDaCrab

N.B. When upgrading 6.0.1.5477 from 6.0.1.5433 your machine will simply uninstall the old drivers and reboot. You need to re-run the installation to continue the upgrade; otherwise windows will just use the default MS drivers (6.0.6**) which are equally as crap as 6.0.1.5433.