Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

itunes could not connect to itunes store


  • Please log in to reply

#1
shawn_obrien

shawn_obrien

    New Member

  • Member
  • Pip
  • 1 posts
Hi, I get the following when running the itunes diagnostic. Can someone please help? itunes is added to my windows firewall exceptions list also. I can connect to all other internet sites without problem.

thanks

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
LENOVO 64644YU
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number 210E86BC0292E218

Current user is an administrator.
The current local date and time is 2008-12-25 09:29:04.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel® 965 Express Chipset Family
Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {7E6A4B65-DC8A-4ADD-A85D-24FB847FAE95}
Description: Intel® Wireless WiFi Link 4965AG - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Dec 25 09:03:12 2008

Lease Expires: Thu Dec 25 12:03:12 2008

DNS Servers: 192.168.0.1
192.168.0.1

Adapter Name: {7C5A50E4-5A51-4ED0-86A1-F090481AA91F}
Description: Intel® 82566MM Gigabit Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 10.195.28.1
Lease Obtained: Fri Dec 19 07:49:59 2008

Lease Expires: Sat Dec 27 07:49:59 2008

DNS Servers: 10.195.216.20
10.195.216.20
10.195.216.18
10.195.28.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: proxy1.mtl.aon.com:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
iTunes has never successfully accessed iTunes store.
  • 0

Advertisements







Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP