[shawn_obrien]

Hi, I get the following when running the itunes diagnostic. Can someone please help? itunes is added to my windows firewall exceptions list also. I can connect to all other internet sites without problem.

thanks

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
LENOVO 64644YU
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number 210E86BC0292E218

Current user is an administrator.
The current local date and time is 2008-12-25 09:29:04.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel® 965 Express Chipset Family
Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {7E6A4B65-DC8A-4ADD-A85D-24FB847FAE95}
Description: Intel® Wireless WiFi Link 4965AG - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Dec 25 09:03:12 2008

Lease Expires: Thu Dec 25 12:03:12 2008

DNS Servers: 192.168.0.1
192.168.0.1

Adapter Name: {7C5A50E4-5A51-4ED0-86A1-F090481AA91F}
Description: Intel® 82566MM Gigabit Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 10.195.28.1
Lease Obtained: Fri Dec 19 07:49:59 2008

Lease Expires: Sat Dec 27 07:49:59 2008

DNS Servers: 10.195.216.20
10.195.216.20
10.195.216.18
10.195.28.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: proxy1.mtl.aon.com:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
iTunes has never successfully accessed iTunes store.