my dell desktop is frozen on the black screen with the energy star log
Posted 28 December 2008 - 11:20 AM
Posted 28 December 2008 - 12:08 PM
When you reboot the computer and during startup, do the "num lock, caps lock, and scroll lock" lights flash?
The answer to the first question will determine whether the system sees the keyboard.
During bootup, start tapping the F8 key to bring up a screen for safe mode and last known configuration.
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