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Firefox and IE do not work; Opera works

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Hi. I'm having problems with Firefox and IE. They are not connecting to the internet. However, Opera works and connects to the internet fine. Other programs like AIM connect to the internet fine too. It's just Firefox and IE that are not working properly. Anyone know what is going on?

also, I don't know if this is related or not, but my Microsoft Word is not working either. When I start it, it just shows the logo then it freezes.
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