[turiaf]

Hi. I'm having problems with Firefox and IE. They are not connecting to the internet. However, Opera works and connects to the internet fine. Other programs like AIM connect to the internet fine too. It's just Firefox and IE that are not working properly. Anyone know what is going on?

also, I don't know if this is related or not, but my Microsoft Word is not working either. When I start it, it just shows the logo then it freezes.

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[Kieran C]

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[FilePage]

Please, give us the Hijackthis log to verify are you malware-free.

[sari]

Please, give us the Hijackthis log to verify are you malware-free.

No hijackthis logs are to be posted in this forum.

[turiaf]

sorry for the triple post. does anyone know what i should do?

[turiaf]

anything?

[turiaf]

anything?

[Dan]

Howdy turiaf,

I'm sorry for the lack of responses. In the future, if you haven't received a reply to your thread for at least three days, please feel free to make use of The Waiting Room.

In regards to your issue, please restart your machine in Safe Mode with Networking -- are IE and Firefox able to connect to the Internet?

What version of Internet Explorer are you using?

Thanks,
- Dan

[turiaf]

Sorry about that. I will use the waiting room next time.

Anyways, I started windows vista in safe mode with networking like you said. In this mode, both firefox and internet explorer connected to the internet. I have Firefox 2 and IE7. What should I do now?

Thanks!

[Dan]

Hey turiaf,

What sort of software security do you have installed (i.e. Firewall, anti-virus, etc.)? How confident are you that your machine is free of infection?

Step 1 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer. Once the computer starts up, launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

Also, try starting your machine in a clean boot state, and see if you can connect to the Internet.

Step 2 - Start your machine in a clean boot state:

• Select Start
• In the Start Search field type msconfig and press the enter key.
• In the new window, select the General tab and then select Selective Startup.
• Click to clear the Load Startup Items check box.
• Verify that Load System Services and Use original boot configuration are checked.
• Click the Services tab.
• Click to select the Hide All Microsoft Services check box.
• Click Disable All, and then click OK.
• When you are prompted, click Restart to restart the computer.

When the computer reboots, are you able to connect to the Internet with Firefox and IE?
*Note: To return Windows to a normal startup mode, please do the following:

• Select Start, and then click Run.
• Type msconfig, and then click OK.
• Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.

Thanks,
- Dan

[turiaf]

i have some anti virus software. I have AVG free, spywareblaster, spybot search and destrpy, ad-aware, and some others.

after restarting in "clean boot state" i wasn't able to connect to the internet on Firefox or IE.


StartupList report, 4/23/2009, 3:11:35 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows Vista (WinNT 6.00.1904)
Detected: Internet Explorer v7.00 (7.00.6000.16830)
* Using default options
* Including empty and uninteresting sections
* Showing rarely important sections
==================================================

Running processes:

C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Immersion Corporation\Immersion Desktop\idesktop.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\NoteBurner\VTBurnerGUI.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Users\Hameed\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup]
OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe

Shell folders AltStartup:
*Folder not found*

User shell folders Startup:
*Folder not found*

User shell folders AltStartup:
*Folder not found*

Shell folders Common Startup:
[C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup]
Empowering Technology Launcher.lnk = ?
HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

Shell folders Common AltStartup:
*Folder not found*

User shell folders Common Startup:
*Folder not found*

User shell folders Alternate Common Startup:
*Folder not found*

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

[HKLM\Software\Microsoft\Windows\CurrentVersion\Winlogon]
*Registry key not found*

[HKCU\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
*Registry value not found*

[HKCU\Software\Microsoft\Windows\CurrentVersion\Winlogon]
*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

RtHDVCpl = RtHDVCpl.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
eDataSecurity Loader = C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
Acer Tour =
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
osCheck = "C:\Program Files\Norton Internet Security\osCheck.exe"
SetPanel =
LManager = C:\PROGRA~1\LAUNCH~1\LManager.exe
Acer Product Registration = "C:\Program Files\Acer Registration\ACE1.exe" /startup
Acer Assist Launcher = C:\Program Files\Acer Assist\launcher.exe
eRecoveryService =
Acer Tour Reminder = C:\Acer\AcerTour\Reminder.exe
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
EM_EXEC = C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
IDesktop = C:\Program Files\Immersion Corporation\Immersion Desktop\idesktop.exe 1
HP Software Update = C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
NoteBurner = C:\Program Files\NoteBurner\VTBurnerGUI.exe /silence
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
Symantec PIF AlertEng = "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
AVG8_TRAY = C:\PROGRA~1\AVG\AVG8\avgtray.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Sidebar = C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
StartCCC = C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
????r =
????????? = ??????????????e
ehTray.exe = C:\Windows\ehome\ehTray.exe
AdobeUpdater = C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
MsnMsgr = "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run

*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

--------------------------------------------------

File association entry for .EXE:
HKEY_CLASSES_ROOT\exefile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .COM:
HKEY_CLASSES_ROOT\comfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .BAT:
HKEY_CLASSES_ROOT\batfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .PIF:
HKEY_CLASSES_ROOT\piffile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .SCR:
HKEY_CLASSES_ROOT\scrfile\shell\open\command

(Default) = "%1" /S

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\Windows\system32\mshta.exe "%1" %*

--------------------------------------------------

File association entry for .TXT:
HKEY_CLASSES_ROOT\txtfile\shell\open\command

(Default) = %SystemRoot%\system32\NOTEPAD.EXE %1

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
StubPath = C:\Windows\system32\unregmp2.exe /ShowWMP

[>{26923b43-4d38-484f-9b9e-de460746276c}] *
StubPath = C:\Windows\system32\ie4uinit.exe -UserIconConfig

[>{60B49E34-C7CC-11D0-8953-00A0C90347FF}] *
StubPath = RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP

[ccc-core-static] *
StubPath = msiexec /fums {35BDA760-4905-19AA-54A0-C118ABB5BF0C} /qb

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Windows Mail\WinMail.exe" OCInstallUserConfigOE

[{6BF52A52-394A-11d3-B153-00C04F79FAA6}] *
StubPath = %SystemRoot%\system32\unregmp2.exe /FirstLogon /Shortcuts /RegBrowsers /ResetMUI

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\Windows\system32\ie4uinit.exe -BaseSettings

[{89B4C1CD-B018-4511-B0A1-5476DBF70820}] *
StubPath = C:\Windows\system32\Rundll32.exe C:\Windows\system32\mscories.dll,Install

--------------------------------------------------

Enumerating ICQ Agent Autostart apps:
HKCU\Software\Mirabilis\ICQ\Agent\Apps

*Registry key not found*

--------------------------------------------------

Load/Run keys from C:\Windows\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=avgrsstx.dll eNetHook.dll

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\Windows\system32\Aurora.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\Windows\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\Windows\Explorer\Explorer.exe: not present
C:\Windows\System\Explorer.exe: not present
C:\Windows\System32\Explorer.exe: not present
C:\Windows\Command\Explorer.exe: not present
C:\Windows\Fonts\Explorer.exe: not present

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: *Registry key not found*
.shb: *Registry key not found*
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Verifying REGEDIT.EXE integrity:

- Regedit.exe found in C:\Windows
- .reg open command is normal (regedit.exe %1)
- Company name OK: 'Microsoft Corporation'
- Original filename NOT OK: 'REGEDIT.EXE.MUI'
- File description: 'Registry Editor'

Registry check failed!

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll - {02478D38-C3F9-4EFB-9B51-7695ECA05670}
(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll - {1E8A6170-7264-4D0F-BEAE-D42A53123C75}
(no name) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll - {3049C3E9-B461-4BC5-8870-4C09146192CA}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - (no file) - {7E853D72-626A-48EC-A868-BA8D5E23E045}
(no name) - C:\Program Files\Free Download Manager\iefdm2.dll - {CC59E0F9-7E43-44FA-9FAA-8377850BF205}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Norton Security Scan for Hameed.job

--------------------------------------------------

Enumerating Download Program Files:

[Checkers Class]
InProcServer32 = C:\Windows\Downloaded Program Files\msgrchkr.dll
CODEBASE = http://messenger.zon...kr.cab56986.cab

[MJLauncherCtrl Class]
InProcServer32 = C:\Windows\Downloaded Program Files\mjolauncher.dll
CODEBASE = http://messenger.zon...mjolauncher.cab

[Java Plug-in 1.6.0_03]
InProcServer32 = C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
CODEBASE = http://java.sun.com/...indows-i586.cab

[MSN Games - Installer]
InProcServer32 = C:\Windows\Downloaded Program Files\ZIntro.ocx
CODEBASE = http://messenger.zon...ro.cab56649.cab

[CBreakshotControl Class]
InProcServer32 = C:\Windows\Downloaded Program Files\banksht2.dll
CODEBASE = http://messenger.zon...ot.cab57213.cab

[MessengerStatsClient Class]
InProcServer32 = C:\Windows\Downloaded Program Files\MessengerStatsPAClient.dll
CODEBASE = http://messenger.zon...nt.cab56907.cab

[Java Plug-in 1.6.0_02]
InProcServer32 = C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
CODEBASE = http://java.sun.com/...indows-i586.cab

[Java Plug-in 1.6.0_03]
InProcServer32 = C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
CODEBASE = http://java.sun.com/...indows-i586.cab

[Java Plug-in 1.6.0_03]
InProcServer32 = C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll
CODEBASE = http://java.sun.com/...indows-i586.cab

[WheelofFortune Object]
InProcServer32 = C:\Windows\Downloaded Program Files\WoF.ocx
CODEBASE = http://messenger.zon...oF.cab57176.cab

[ZoneChess Object]
InProcServer32 = C:\Windows\Downloaded Program Files\Chess.ocx
CODEBASE = http://messenger.zon...ss.cab57176.cab

[GoPetsWeb Control]
InProcServer32 = C:\Windows\DOWNLO~1\GOPETS~1.OCX
CODEBASE = https://secure.gopet...v/GoPetsWeb.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\System32\mswsock.dll
NameSpace #3: C:\Windows\System32\winrnr.dll
NameSpace #4: C:\Windows\system32\napinsp.dll
NameSpace #5: C:\Windows\system32\pnrpnsp.dll
NameSpace #6: C:\Windows\system32\pnrpnsp.dll
NameSpace #7: C:\Program Files\Bonjour\mdnsNSP.dll
Protocol #1: C:\Windows\system32\mswsock.dll
Protocol #2: C:\Windows\system32\mswsock.dll
Protocol #3: C:\Windows\system32\mswsock.dll
Protocol #4: C:\Windows\system32\mswsock.dll
Protocol #5: C:\Windows\system32\mswsock.dll
Protocol #6: C:\Windows\system32\mswsock.dll
Protocol #7: C:\Windows\system32\mswsock.dll
Protocol #8: C:\Windows\system32\mswsock.dll
Protocol #9: C:\Windows\system32\mswsock.dll
Protocol #10: C:\Windows\system32\mswsock.dll
Protocol #11: C:\Windows\system32\mswsock.dll
Protocol #12: C:\Windows\system32\mswsock.dll
Protocol #13: C:\Windows\system32\mswsock.dll
Protocol #14: C:\Windows\system32\mswsock.dll
Protocol #15: C:\Windows\system32\mswsock.dll
Protocol #16: C:\Windows\system32\mswsock.dll
Protocol #17: C:\Windows\system32\mswsock.dll
Protocol #18: C:\Windows\system32\mswsock.dll

--------------------------------------------------

Enumerating Windows NT/2000/XP services

Ad-Aware 2007 Service: "C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe" (autostart)
Microsoft ACPI Driver: system32\drivers\acpi.sys (system)
adp94xx: \SystemRoot\system32\drivers\adp94xx.sys (disabled)
adpahci: \SystemRoot\system32\drivers\adpahci.sys (disabled)
adpu160m: \SystemRoot\system32\drivers\adpu160m.sys (disabled)
adpu320: \SystemRoot\system32\drivers\adpu320.sys (disabled)
@%SystemRoot%\system32\aelupsvc.dll,-1: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Ancilliary Function Driver for Winsock: \SystemRoot\system32\drivers\afd.sys (system)
Intel AGP Bus Filter: \SystemRoot\system32\drivers\agp440.sys (manual start)
aic78xx: \SystemRoot\system32\drivers\djsvs.sys (disabled)
@%SystemRoot%\system32\Alg.exe,-112: %SystemRoot%\System32\alg.exe (manual start)
aliide: \SystemRoot\system32\drivers\aliide.sys (disabled)
AMD AGP Bus Filter Driver: \SystemRoot\system32\drivers\amdagp.sys (manual start)
amdide: \SystemRoot\system32\drivers\amdide.sys (disabled)
AMD K7 Processor Driver: \SystemRoot\system32\drivers\amdk7.sys (disabled)
AMD K8 Processor Driver: system32\DRIVERS\amdk8.sys (manual start)
@%systemroot%\system32\appinfo.dll,-100: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Apple Mobile Device: "C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe" (autostart)
arc: \SystemRoot\system32\drivers\arc.sys (disabled)
arcsas: \SystemRoot\system32\drivers\arcsas.sys (disabled)
RAS Asynchronous Media Driver: system32\DRIVERS\asyncmac.sys (manual start)
IDE Channel: system32\drivers\atapi.sys (system)
Atheros Extensible Wireless LAN device driver: system32\DRIVERS\athr.sys (manual start)
Ati External Event Utility: %SystemRoot%\system32\Ati2evxx.exe (autostart)
@%SystemRoot%\system32\audiosrv.dll,-204: %SystemRoot%\System32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
@%SystemRoot%\system32\audiosrv.dll,-200: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (autostart)
Automatic LiveUpdate Scheduler: "C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe" (autostart)
AVG Free8 WatchDog: C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (autostart)
AVG Free AVI Loader Driver x86: \SystemRoot\System32\Drivers\avgldx86.sys (system)
AVG Free On-access Scanner Minifilter Driver x86: \SystemRoot\System32\Drivers\avgmfx86.sys (system)
@%SystemRoot%\system32\bfe.dll,-1001: %systemroot%\system32\svchost.exe -k LocalServiceNoNetwork (autostart)
@%SystemRoot%\system32\qmgr.dll,-1000: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
blbdrive: \SystemRoot\system32\drivers\blbdrive.sys (disabled)
Bonjour Service: "C:\Program Files\Bonjour\mDNSResponder.exe" (autostart)
Bowser: system32\DRIVERS\bowser.sys (manual start)
Brother USB Mass-Storage Lower Filter Driver: \SystemRoot\system32\drivers\brfiltlo.sys (manual start)
Brother USB Mass-Storage Upper Filter Driver: \SystemRoot\system32\drivers\brfiltup.sys (manual start)
@%systemroot%\system32\browser.dll,-100: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Brother MFC Serial Port Interface Driver (WDM): \SystemRoot\system32\drivers\brserid.sys (disabled)
Brother WDM Serial driver: \SystemRoot\system32\drivers\brserwdm.sys (disabled)
Brother MFC USB Fax Only Modem: \SystemRoot\system32\drivers\brusbmdm.sys (disabled)
Brother MFC USB Serial WDM Driver: \SystemRoot\system32\drivers\brusbser.sys (manual start)
Bluetooth Serial Communications Driver: \SystemRoot\system32\drivers\bthmodem.sys (disabled)
Symantec Event Manager: "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (autostart)
Symantec Settings Manager: "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (autostart)
CD/DVD File System Reader: system32\DRIVERS\cdfs.sys (disabled)
CD-ROM Driver: system32\DRIVERS\cdrom.sys (system)
@%SystemRoot%\System32\certprop.dll,-11: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Consumer IR Devices: \SystemRoot\system32\drivers\circlass.sys (disabled)
Common Log (CLFS): System32\CLFS.sys (system)
Microsoft .NET Framework NGEN v2.0.50727_X86: %systemroot%\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (manual start)
Symantec Lic NetConnect service: "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (autostart)
Microsoft ACPI Control Method Battery Driver: system32\DRIVERS\CmBatt.sys (manual start)
cmdide: \SystemRoot\system32\drivers\cmdide.sys (disabled)
COM Host: "C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe" (manual start)
Microsoft Composite Battery Driver: system32\DRIVERS\compbatt.sys (system)
@comres.dll,-947: %SystemRoot%\system32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235} (manual start)
Crcdisk Filter Driver: system32\drivers\crcdisk.sys (system)
Transmeta Crusoe Processor Driver: \SystemRoot\system32\drivers\crusoe.sys (disabled)
@%SystemRoot%\system32\cryptsvc.dll,-1001: %SystemRoot%\system32\svchost.exe -k NetworkService (autostart)
@oleres.dll,-5012: %SystemRoot%\system32\svchost.exe -k DcomLaunch (autostart)
Dfs Client Driver: System32\Drivers\dfsc.sys (system)
@dfsrres.dll,-101: %SystemRoot%\system32\DFSR.exe (manual start)
@%SystemRoot%\system32\dhcpcsvc.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted (autostart)
Disk Driver: system32\drivers\disk.sys (system)
Dritek Keyboard Filter Driver: system32\DRIVERS\DKbFltr.sys (manual start)
@%SystemRoot%\System32\dnsapi.dll,-101: %SystemRoot%\system32\svchost.exe -k NetworkService (autostart)
@%systemroot%\system32\dot3svc.dll,-1102: %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted (manual start)
MS IEEE-1284.4 Driver: system32\DRIVERS\Dot4.sys (manual start)
Print Class Driver for IEEE-1284.4: system32\DRIVERS\Dot4Prt.sys (manual start)
MS Dot4USB Filter Dot4USB Filter: system32\DRIVERS\dot4usb.sys (manual start)
@%systemroot%\system32\dps.dll,-500: %SystemRoot%\System32\svchost.exe -k LocalServiceNoNetwork (autostart)
Dritek General Port I/O: \??\C:\PROGRA~1\LAUNCH~1\DPortIO.sys (system)
Microsoft Kernel DRM Audio Descrambler: system32\drivers\drmkaud.sys (manual start)
LDDM Graphics Subsystem: \SystemRoot\System32\drivers\dxgkrnl.sys (manual start)
Intel® PRO/1000 NDIS 6 Adapter Driver: system32\DRIVERS\E1G60I32.sys (manual start)
@%systemroot%\system32\eapsvc.dll,-1: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
ReadyBoost Caching Driver: System32\drivers\ecache.sys (system)
eDataSecurity Service: "C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe" (autostart)
Symantec Eraser Control driver: \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys (system)
@%SystemRoot%\ehome\ehrecvr.exe,-101: %systemroot%\ehome\ehRecvr.exe (manual start)
@%SystemRoot%\ehome\ehsched.exe,-101: %systemroot%\ehome\ehsched.exe (manual start)
@%SystemRoot%\ehome\ehstart.dll,-101: %windir%\system32\svchost.exe -k LocalServiceNoNetwork (autostart)
eLock Service: C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe (autostart)
elxstor: \SystemRoot\system32\drivers\elxstor.sys (disabled)
@%SystemRoot%\system32\emdmgmt.dll,-1000: %systemroot%\system32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
EMSCR: system32\DRIVERS\EMS7SK.sys (manual start)
eNet Service: C:\Acer\Empowering Technology\eNet\eNet Service.exe (autostart)
eRecovery Service: C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe (autostart)
ESDCR: system32\DRIVERS\ESD7SK.sys (manual start)
eSettings Service: C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe (autostart)
ESMCR: system32\DRIVERS\ESM7SK.sys (manual start)
@%SystemRoot%\system32\wevtsvc.dll,-200: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (autostart)
@comres.dll,-2450: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Floppy Disk Controller Driver: system32\DRIVERS\fdc.sys (disabled)
@%systemroot%\system32\fdPHost.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
@%systemroot%\system32\fdrespub.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
File Information FS MiniFilter: system32\drivers\fileinfo.sys (system)
FileTrace: system32\drivers\filetrace.sys (manual start)
Floppy Disk Driver: system32\DRIVERS\flpydisk.sys (disabled)
FltMgr: system32\drivers\fltmgr.sys (system)
@%SystemRoot%\system32\PresentationHost.exe,-3309: %systemroot%\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe (manual start)
Microsoft Generic AGPv3.0 Filter for K8 Processor Platforms: \SystemRoot\system32\drivers\gagp30kx.sys (manual start)
GEARAspiWDM: System32\Drivers\GEARAspiWDM.sys (manual start)
@gpapi.dll,-112: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Microsoft 1.1 UAA Function Driver for High Definition Audio Service: system32\drivers\HdAudio.sys (manual start)
Microsoft UAA Bus Driver for High Definition Audio: system32\DRIVERS\HDAudBus.sys (manual start)
Microsoft Bluetooth HID Miniport: \SystemRoot\system32\drivers\hidbth.sys (disabled)
Microsoft Infrared HID Driver: \SystemRoot\system32\drivers\hidir.sys (disabled)
@%SystemRoot%\System32\hidserv.dll,-101: %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted (manual start)
Microsoft HID Class Driver: system32\DRIVERS\hidusb.sys (manual start)
@%SystemRoot%\system32\kmsvc.dll,-6: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
HpCISSs: \SystemRoot\system32\drivers\hpcisss.sys (disabled)
hpqcxs08: %SystemRoot%\system32\svchost.exe -k hpdevmgmt (manual start)
HP CUE DeviceDiscovery Service: %SystemRoot%\system32\svchost.exe -k hpdevmgmt (autostart)
HSFHWAZL: system32\DRIVERS\VSTAZL3.SYS (manual start)
HSF_DPV: system32\DRIVERS\HSX_DPV.sys (manual start)
HSXHWAZL: system32\DRIVERS\HSXHWAZL.sys (manual start)
HTTP: system32\drivers\HTTP.sys (manual start)
i2omp: \SystemRoot\system32\drivers\i2omp.sys (disabled)
i8042 Keyboard and PS/2 Mouse Port Driver: system32\DRIVERS\i8042prt.sys (system)
Intel RAID Controller Vista: \SystemRoot\system32\drivers\iastorv.sys (disabled)
@%systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\ServiceModelInstallRC.dll,-8193: "%systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe" (manual start)
Symantec Intrusion Prevention Driver: \??\C:\PROGRA~2\Symantec\DEFINI~1\SymcData\idsdefs\20071020.002\IDSvix86.sys (system)
iirsp: \SystemRoot\system32\drivers\iirsp.sys (disabled)
@%SystemRoot%\system32\ikeext.dll,-501: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
int15: \??\C:\Acer\Empowering Technology\eRecovery\int15.sys (autostart)
Service for Realtek HD Audio (WDM): system32\drivers\RTKVHDA.sys (manual start)
intelide: \SystemRoot\system32\drivers\intelide.sys (disabled)
Intel Processor Driver: system32\DRIVERS\intelppm.sys (disabled)
@%systemroot%\system32\IPBusEnum.dll,-102: %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted (manual start)
IP Traffic Filter Driver: system32\DRIVERS\ipfltdrv.sys (manual start)
@%SystemRoot%\system32\iphlpsvc.dll,-200: %SystemRoot%\System32\svchost.exe -k NetSvcs (autostart)
IP in IP Tunnel Driver: system32\DRIVERS\ipinip.sys (manual start)
IPMIDRV: \SystemRoot\system32\drivers\ipmidrv.sys (disabled)
IP Network Address Translator: system32\DRIVERS\ipnat.sys (manual start)
iPod Service: "C:\Program Files\iPod\bin\iPodService.exe" (manual start)
IR Bus Enumerator: system32\drivers\irenum.sys (manual start)
PnP ISA/EISA Bus Driver: \SystemRoot\system32\drivers\isapnp.sys (disabled)
iScsiPort Driver: system32\DRIVERS\msiscsi.sys (manual start)
Symantec IS Password Validation: "C:\Program Files\Norton Internet Security\isPwdSvc.exe" (manual start)
ITEATAPI_Service_Install: \SystemRoot\system32\drivers\iteatapi.sys (disabled)
ITERAID_Service_Install: \SystemRoot\system32\drivers\iteraid.sys (disabled)
Keyboard Class Driver: system32\DRIVERS\kbdclass.sys (system)
Keyboard HID Driver: \SystemRoot\system32\drivers\kbdhid.sys (disabled)
@keyiso.dll,-100: %SystemRoot%\system32\lsass.exe (manual start)
KSecDD: System32\Drivers\ksecdd.sys (system)
@comres.dll,-2946: %SystemRoot%\System32\svchost.exe -k NetworkService (autostart)
@%systemroot%\system32\srvsvc.dll,-100: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
@%systemroot%\system32\wkssvc.dll,-100: %SystemRoot%\System32\svchost.exe -k LocalService (autostart)
LightScribeService Direct Disc Labeling Service: "C:\Program Files\Common Files\LightScribe\LSSrvc.exe" (autostart)
LiveUpdate: "C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE" (manual start)
LiveUpdate Notice Service Ex: "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (autostart)
LiveUpdate Notice Service: "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll" (autostart)
Link-Layer Topology Discovery Mapper I/O Driver: system32\DRIVERS\lltdio.sys (autostart)
@%SystemRoot%\system32\lltdres.dll,-1: %SystemRoot%\System32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\lmhsvc.dll,-101: %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted (autostart)
LSI_FC: \SystemRoot\system32\drivers\lsi_fc.sys (disabled)
LSI_SAS: \SystemRoot\system32\drivers\lsi_sas.sys (disabled)
LSI_SCSI: \SystemRoot\system32\drivers\lsi_scsi.sys (disabled)
UAC File Virtualization: \SystemRoot\system32\drivers\luafv.sys (autostart)
@%SystemRoot%\ehome\ehres.dll,-15501: %SystemRoot%\system32\svchost.exe -k LocalService (disabled)
Machine Debug Manager: "C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE" (autostart)
mdmxsdk: system32\DRIVERS\mdmxsdk.sys (autostart)
megasas: \SystemRoot\system32\drivers\megasas.sys (disabled)
@%systemroot%\system32\mmcss.dll,-100: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
MobilityService: C:\Acer\Mobility Center\MobilityService.exe -p (autostart)
Modem: system32\drivers\modem.sys (manual start)
Microsoft Monitor Class Function Driver Service: system32\DRIVERS\monitor.sys (manual start)
Mouse Class Driver: system32\DRIVERS\mouclass.sys (system)
Mouse HID Driver: system32\DRIVERS\mouhid.sys (manual start)
Mount Point Manager: System32\drivers\mountmgr.sys (system)
Microsoft Multi-Path Bus Driver: \SystemRoot\system32\drivers\mpio.sys (disabled)
@%SystemRoot%\system32\FirewallAPI.dll,-23092: System32\drivers\mpsdrv.sys (manual start)
@%SystemRoot%\system32\FirewallAPI.dll,-23090: %SystemRoot%\system32\svchost.exe -k LocalServiceNoNetwork (autostart)
Mraid35x: \SystemRoot\system32\drivers\mraid35x.sys (disabled)
WebDav Client Redirector Driver: \SystemRoot\system32\drivers\mrxdav.sys (manual start)
SMB MiniRedirector Wrapper and Engine: system32\DRIVERS\mrxsmb.sys (manual start)
SMB 1.x MiniRedirector: system32\DRIVERS\mrxsmb10.sys (manual start)
SMB 2.0 MiniRedirector: system32\DRIVERS\mrxsmb20.sys (manual start)
msahci: \SystemRoot\system32\drivers\msahci.sys (disabled)
Microsoft Multi-Path Device Specific Module: \SystemRoot\system32\drivers\msdsm.sys (disabled)
@comres.dll,-2797: %SystemRoot%\System32\msdtc.exe (manual start)
ISA/EISA Class Driver: system32\drivers\msisadrv.sys (system)
@%SystemRoot%\system32\iscsidsc.dll,-5000: %systemroot%\system32\svchost.exe -k netsvcs (manual start)
@%SystemRoot%\system32\msimsg.dll,-27: %systemroot%\system32\msiexec /V (manual start)
Microsoft Streaming Service Proxy: system32\drivers\MSKSSRV.sys (manual start)
Microsoft Streaming Clock Proxy: system32\drivers\MSPCLOCK.sys (manual start)
Microsoft Streaming Quality Manager Proxy: system32\drivers\MSPQM.sys (manual start)
Microsoft System Management BIOS Driver: system32\DRIVERS\mssmbios.sys (manual start)
Microsoft Streaming Tee/Sink-to-Sink Converter: system32\drivers\MSTEE.sys (manual start)
Mup: System32\Drivers\mup.sys (system)
@%SystemRoot%\system32\qagentrt.dll,-6: %SystemRoot%\System32\svchost.exe -k NetworkService (manual start)
NativeWiFi Filter: system32\DRIVERS\nwifi.sys (manual start)
NAVENG: \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20070906.009\NAVENG.SYS (manual start)
NAVEX15: \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20070906.009\NAVEX15.SYS (manual start)
NDIS System Driver: system32\drivers\ndis.sys (system)
Remote Access NDIS TAPI Driver: system32\DRIVERS\ndistapi.sys (manual start)
NDIS Usermode I/O Protocol: system32\DRIVERS\ndisuio.sys (manual start)
Remote Access NDIS WAN Driver: system32\DRIVERS\ndiswan.sys (manual start)
Net Driver HPZ12: %SystemRoot%\System32\svchost.exe -k HPZ12 (autostart)
NetBIOS Interface: system32\DRIVERS\netbios.sys (system)
NETBT: System32\DRIVERS\netbt.sys (system)
@%SystemRoot%\System32\netlogon.dll,-102: %systemroot%\system32\lsass.exe (manual start)
@%SystemRoot%\system32\netman.dll,-109: %SystemRoot%\System32\svchost.exe -k LocalSystemNetworkRestricted (manual start)
@%SystemRoot%\system32\netprof.dll,-246: %SystemRoot%\System32\svchost.exe -k LocalService (autostart)
@%systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\ServiceModelInstallRC.dll,-8201: "%systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe" (disabled)
nfrd960: \SystemRoot\system32\drivers\nfrd960.sys (disabled)
@%SystemRoot%\System32\nlasvc.dll,-1: %SystemRoot%\System32\svchost.exe -k NetworkService (autostart)
@%SystemRoot%\system32\nsisvc.dll,-200: %systemroot%\system32\svchost.exe -k LocalService (autostart)
NSI proxy service: system32\drivers\nsiproxy.sys (system)
ntcdrdrv: system32\DRIVERS\ntcdrdrv.sys (system)
Upper Class Filter Driver: system32\DRIVERS\NTIDrvr.sys (manual start)
N-trig HID Tablet Driver: \SystemRoot\system32\drivers\ntrigdigi.sys (disabled)
nvraid: \SystemRoot\system32\drivers\nvraid.sys (disabled)
nvstor: \SystemRoot\system32\drivers\nvstor.sys (disabled)
NVIDIA nForce AGP Bus Filter: \SystemRoot\system32\drivers\nv_agp.sys (manual start)
IPX Traffic Filter Driver: system32\DRIVERS\nwlnkflt.sys (manual start)
IPX Traffic Forwarder Driver: system32\DRIVERS\nwlnkfwd.sys (manual start)
NEC FireWarden OHCI Compliant IEEE 1394 Host Controller: \SystemRoot\system32\drivers\ohci1394.sys (disabled)
Office Source Engine: "C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE" (manual start)
@%SystemRoot%\system32\p2psvc.dll,-8004: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (manual start)
@%SystemRoot%\system32\p2psvc.dll,-8006: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (manual start)
Parallel port driver: \SystemRoot\system32\drivers\parport.sys (disabled)
Partition Manager: System32\drivers\partmgr.sys (system)
Parvdm: \SystemRoot\system32\drivers\parvdm.sys (autostart)
@%SystemRoot%\system32\pcasvc.dll,-1: %systemroot%\system32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
PCI Bus Driver: system32\drivers\pci.sys (system)
pciide: system32\drivers\pciide.sys (system)
pcmcia: system32\DRIVERS\pcmcia.sys (system)
PEAUTH: system32\drivers\peauth.sys (autostart)
@%systemroot%\system32\pla.dll,-500: %SystemRoot%\System32\svchost.exe -k LocalServiceNoNetwork (manual start)
@%SystemRoot%\system32\umpnpmgr.dll,-100: %SystemRoot%\system32\svchost.exe -k DcomLaunch (autostart)
Pml Driver HPZ12: %SystemRoot%\System32\svchost.exe -k HPZ12 (autostart)
@%SystemRoot%\system32\p2psvc.dll,-8002: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (manual start)
@%SystemRoot%\system32\p2psvc.dll,-8000: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (manual start)
@%SystemRoot%\System32\polstore.dll,-5010: %SystemRoot%\system32\svchost.exe -k NetworkServiceNetworkRestricted (autostart)
WAN Miniport (PPTP): system32\DRIVERS\raspptp.sys (manual start)
Processor Driver: \SystemRoot\system32\drivers\processr.sys (disabled)
@%systemroot%\system32\profsvc.dll,-300: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
@%systemroot%\system32\psbase.dll,-300: %SystemRoot%\system32\lsass.exe (manual start)
@%SystemRoot%\System32\drivers\pacer.sys,-101: system32\DRIVERS\pacer.sys (system)
PSDFilter: system32\DRIVERS\psdfilter.sys (system)
PSDNSERVER: system32\drivers\PSDNServ.sys (system)
psdvdisk: system32\drivers\psdvdisk.sys (system)
QLogic Fibre Channel Miniport Driver: \SystemRoot\system32\drivers\ql2300.sys (disabled)
QLogic iSCSI Miniport Driver: \SystemRoot\system32\drivers\ql40xx.sys (disabled)
@%SystemRoot%\system32\qwave.dll,-1: %windir%\system32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\drivers\qwavedrv.sys,-1: \SystemRoot\system32\drivers\qwavedrv.sys (manual start)
R300: system32\DRIVERS\atikmdag.sys (manual start)
Remote Access Auto Connection Driver: System32\DRIVERS\rasacd.sys (system)
@%Systemroot%\system32\rasauto.dll,-200: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
WAN Miniport (L2TP): system32\DRIVERS\rasl2tp.sys (manual start)
@%Systemroot%\system32\rasmans.dll,-200: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
Remote Access PPPOE Driver: system32\DRIVERS\raspppoe.sys (manual start)
Redirected Buffering Sub Sysytem: system32\DRIVERS\rdbss.sys (system)
RDPCDD: System32\DRIVERS\RDPCDD.sys (system)
Terminal Server Device Redirector Driver: \SystemRoot\system32\drivers\rdpdr.sys (disabled)
RDP Encoder Mirror Driver: system32\drivers\rdpencdd.sys (system)
@%Systemroot%\system32\mprdim.dll,-200: %SystemRoot%\system32\svchost.exe -k netsvcs (disabled)
@regsvc.dll,-1: %SystemRoot%\system32\svchost.exe -k regsvc (manual start)
Cyberlink RichVideo Service(CRVS): "C:\Program Files\CyberLink\Shared Files\RichVideo.exe" (autostart)
@%systemroot%\system32\Locator.exe,-2: %SystemRoot%\system32\locator.exe (manual start)
@oleres.dll,-5010: %SystemRoot%\system32\svchost.exe -k rpcss (autostart)
Link-Layer Topology Discovery Responder: system32\DRIVERS\rspndr.sys (autostart)
Realtek 10/100 NIC Family NDIS x86 Driver: system32\DRIVERS\Rtnicxp.sys (manual start)
@%SystemRoot%\system32\samsrv.dll,-1: %SystemRoot%\system32\lsass.exe (autostart)
SASDIFSV: \??\C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS (system)
SASENUM: \??\C:\Program Files\SUPERAntiSpyware\SASENUM.SYS (manual start)
SASKUTIL: \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys (system)
SBP-2 Transport/Protocol Bus Driver: \SystemRoot\system32\drivers\sbp2port.sys (disabled)
@%SystemRoot%\System32\SCardSvr.dll,-1: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\schedsvc.dll,-100: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
@%SystemRoot%\System32\certprop.dll,-13: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
sdbus: system32\DRIVERS\sdbus.sys (manual start)
@%SystemRoot%\system32\sdrsvc.dll,-107: %SystemRoot%\system32\svchost.exe -k SDRSVC (manual start)
@%SystemRoot%\system32\seclogon.dll,-7001: %windir%\system32\svchost.exe -k netsvcs (autostart)
@%SystemRoot%\system32\Sens.dll,-200: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Serenum Filter Driver: \SystemRoot\system32\drivers\serenum.sys (manual start)
Serial Port Driver: \SystemRoot\system32\drivers\serial.sys (manual start)
Serial Mouse Driver: \SystemRoot\system32\drivers\sermouse.sys (disabled)
@%SystemRoot%\System32\SessEnv.dll,-1026: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
SFF Storage Class Driver: \SystemRoot\system32\drivers\sffdisk.sys (disabled)
SFF Storage Protocol Driver for MMC: \SystemRoot\system32\drivers\sffp_mmc.sys (manual start)
SFF Storage Protocol Driver for SDBus: \SystemRoot\system32\drivers\sffp_sd.sys (manual start)
High-Capacity Floppy Disk Drive: \SystemRoot\system32\drivers\sfloppy.sys (disabled)
@%SystemRoot%\system32\ipnathlp.dll,-106: %SystemRoot%\System32\svchost.exe -k netsvcs (disabled)
@%SystemRoot%\System32\shsvcs.dll,-12288: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
ATI-4379 Serial ATA Controller: system32\DRIVERS\SI3112r.sys (system)
SATALink driver accelerator: system32\DRIVERS\SiWinAcc.sys (system)
SIS AGP Bus Filter: \SystemRoot\system32\drivers\sisagp.sys (manual start)
SiSRaid2: \SystemRoot\system32\drivers\sisraid2.sys (disabled)
SiSRaid4: \SystemRoot\system32\drivers\sisraid4.sys (disabled)
@%SystemRoot%\system32\SLsvc.exe,-101: %SystemRoot%\system32\SLsvc.exe (autostart)
@%SystemRoot%\system32\SLUINotify.dll,-103: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\tcpipcfg.dll,-50005: system32\DRIVERS\smb.sys (system)
@%SystemRoot%\system32\snmptrap.exe,-3: %SystemRoot%\System32\snmptrap.exe (manual start)
SPBBCDrv: \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys (manual start)
@%systemroot%\system32\spoolsv.exe,-1: %SystemRoot%\System32\spoolsv.exe (autostart)
SRTSP: System32\Drivers\SRTSP.SYS (manual start)
SRTSPL: System32\Drivers\SRTSPL.SYS (manual start)
SRTSPX: System32\Drivers\SRTSPX.SYS (system)
srv: System32\DRIVERS\srv.sys (manual start)
srv2: System32\DRIVERS\srv2.sys (manual start)
srvnet: System32\DRIVERS\srvnet.sys (manual start)
@%systemroot%\system32\ssdpsrv.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\wiaservc.dll,-9: %SystemRoot%\system32\svchost.exe -k imgsvc (autostart)
Software Bus Driver: system32\DRIVERS\swenum.sys (manual start)
@%SystemRoot%\System32\swprv.dll,-103: %SystemRoot%\System32\svchost.exe -k swprv (manual start)
Symantec Core LC: "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe" (manual start)
Symantec AppCore Service: "C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe" (autostart)
Symc8xx: \SystemRoot\system32\drivers\symc8xx.sys (disabled)
SYMDNS: \SystemRoot\System32\Drivers\SYMDNS.SYS (manual start)
SymEvent: \??\C:\Windows\system32\Drivers\SYMEVENT.SYS (manual start)
SYMFW: \SystemRoot\System32\Drivers\SYMFW.SYS (manual start)
SYMIDS: \SystemRoot\System32\Drivers\SYMIDS.SYS (manual start)
SYMNDISV: \SystemRoot\System32\Drivers\SYMNDISV.SYS (manual start)
SYMREDRV: \SystemRoot\System32\Drivers\SYMREDRV.SYS (manual start)
SYMTDI: \SystemRoot\System32\Drivers\SYMTDI.SYS (system)
Sym_hi: \SystemRoot\system32\drivers\sym_hi.sys (disabled)
Sym_u3: \SystemRoot\system32\drivers\sym_u3.sys (disabled)
Synaptics TouchPad Driver: system32\DRIVERS\SynTP.sys (manual start)
@%SystemRoot%\system32\sysmain.dll,-1000: %systemroot%\system32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
@%SystemRoot%\system32\TabSvc.dll,-100: %SystemRoot%\System32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
@%SystemRoot%\system32\tapisrv.dll,-10100: %SystemRoot%\System32\svchost.exe -k NetworkService (manual start)
@%SystemRoot%\system32\tbssvc.dll,-100: %SystemRoot%\System32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\tcpipcfg.dll,-50003: System32\drivers\tcpip.sys (system)
Microsoft IPv6 Protocol Driver: system32\DRIVERS\tcpip.sys (manual start)
TCP/IP Registry Compatibility: System32\drivers\tcpipreg.sys (autostart)
TDPIPE: system32\drivers\tdpipe.sys (manual start)
TDTCP: system32\drivers\tdtcp.sys (manual start)
@%SystemRoot%\system32\tcpipcfg.dll,-50004: system32\DRIVERS\tdx.sys (system)
Terminal Device Driver: system32\DRIVERS\termdd.sys (system)
@%SystemRoot%\System32\termsrv.dll,-268: %SystemRoot%\System32\svchost.exe -k NetworkService (autostart)
@%SystemRoot%\System32\shsvcs.dll,-8192: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
@%systemroot%\system32\mmcss.dll,-102: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\trkwks.dll,-1: %SystemRoot%\System32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
@%SystemRoot%\servicing\TrustedInstaller.exe,-100: %SystemRoot%\servicing\TrustedInstaller.exe (manual start)
Terminal Services Security Filter Driver: System32\DRIVERS\tssecsrv.sys (manual start)
Microsoft Tun Miniport Adapter Driver: system32\DRIVERS\tunmp.sys (manual start)
Microsoft IPv6 Tunnel Miniport Adapter Driver: system32\DRIVERS\tunnel.sys (manual start)
Microsoft AGPv3.5 Filter: \SystemRoot\system32\drivers\uagp35.sys (manual start)
udfs: system32\DRIVERS\udfs.sys (disabled)
@%SystemRoot%\system32\ui0detect.exe,-101: %SystemRoot%\system32\UI0Detect.exe (manual start)
Conexant Setup API: system32\DRIVERS\UIUSYS.SYS (manual start)
Uli AGP Bus Filter: \SystemRoot\system32\drivers\uliagpkx.sys (manual start)
uliahci: \SystemRoot\system32\drivers\uliahci.sys (disabled)
UlSata: \SystemRoot\system32\drivers\ulsata.sys (disabled)
ulsata2: \SystemRoot\system32\drivers\ulsata2.sys (disabled)
UMBus Enumerator Driver: system32\DRIVERS\umbus.sys (manual start)
@%systemroot%\system32\upnphost.dll,-213: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Microsoft USB Generic Parent Driver: system32\DRIVERS\usbccgp.sys (manual start)
eHome Infrared Receiver (USBCIR): \SystemRoot\system32\drivers\usbcir.sys (disabled)
Microsoft USB 2.0 Enhanced Host Controller Miniport Driver: system32\DRIVERS\usbehci.sys (manual start)
USB2 Enabled Hub: system32\DRIVERS\usbhub.sys (manual start)
Microsoft USB Open Host Controller Miniport Driver: system32\DRIVERS\usbohci.sys (manual start)
Microsoft USB PRINTER Class: system32\DRIVERS\usbprint.sys (manual start)
USB Scanner Driver: system32\DRIVERS\usbscan.sys (manual start)
USB Mass Storage Driver: system32\DRIVERS\USBSTOR.SYS (manual start)
Microsoft USB Universal Host Controller Miniport Driver: system32\DRIVERS\usbuhci.sys (disabled)
Messenger Sharing Folders USN Journal Reader service: "C:\Program Files\Windows Live\Messenger\usnsvc.exe" (manual start)
@%SystemRoot%\system32\dwm.exe,-2000: %SystemRoot%\System32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
@%SystemRoot%\system32\vds.exe,-100: %SystemRoot%\System32\vds.exe (manual start)
vga: system32\DRIVERS\vgapnp.sys (manual start)
VgaSave: \SystemRoot\System32\drivers\vga.sys (system)
VIA AGP Bus Filter: \SystemRoot\system32\drivers\viaagp.sys (manual start)
VIA C7 Processor Driver: \SystemRoot\system32\drivers\viac7.sys (disabled)
viaide: \SystemRoot\system32\drivers\viaide.sys (disabled)
Volume Manager Driver: system32\drivers\volmgr.sys (system)
Dynamic Volume Manager: System32\drivers\volmgrx.sys (system)
Storage volumes: system32\drivers\volsnap.sys (system)
vsmraid: \SystemRoot\system32\drivers\vsmraid.sys (disabled)
@%systemroot%\system32\vssvc.exe,-102: %systemroot%\system32\vssvc.exe (manual start)
@%SystemRoot%\system32\w32time.dll,-200: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
Wacom Serial Pen HID Driver: \SystemRoot\system32\drivers\wacompen.sys (disabled)
Remote Access IP ARP Driver: system32\DRIVERS\wanarp.sys (manual start)
Remote Access IPv6 ARP Driver: system32\DRIVERS\wanarp.sys (system)
@%SystemRoot%\system32\wcncsvc.dll,-3: %SystemRoot%\System32\svchost.exe -k LocalService (manual start)
@%SystemRoot%\system32\WcsPlugInService.dll,-200: %SystemRoot%\system32\svchost.exe -k wcssvc (manual start)
Microsoft Watchdog Timer Driver: \SystemRoot\system32\drivers\wd.sys (disabled)
Kernel Mode Driver Frameworks service: system32\drivers\Wdf01000.sys (system)
@%systemroot%\system32\wdi.dll,-502: %SystemRoot%\System32\svchost.exe -k wdisvc (manual start)
@%systemroot%\system32\wdi.dll,-500: %SystemRoot%\System32\svchost.exe -k LocalSystemNetworkRestricted (manual start)
@%systemroot%\system32\webclnt.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalService (autostart)
@%SystemRoot%\system32\wecsvc.dll,-200: %SystemRoot%\system32\svchost.exe -k NetworkService (manual start)
@%SystemRoot%\System32\wercplsupport.dll,-101: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
@%SystemRoot%\System32\wersvc.dll,-100: %SystemRoot%\System32\svchost.exe -k WerSvcGroup (autostart)
winachsf: system32\DRIVERS\HSX_CNXT.sys (manual start)
@%ProgramFiles%\Windows Defender\MsMpRes.dll,-103: %SystemRoot%\System32\svchost.exe -k secsvcs (autostart)
@%SystemRoot%\system32\winhttp.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalService (manual start)
@%Systemroot%\system32\wbem\wmisvc.dll,-205: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
@%Systemroot%\system32\wsmsvc.dll,-101: %SystemRoot%\System32\svchost.exe -k NetworkService (manual start)
@%SystemRoot%\System32\wlansvc.dll,-257: %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
Windows Live Setup Service: "C:\Program Files\Windows Live\installer\WLSetupSvc.exe" (manual start)
Microsoft Windows Management Interface for ACPI: system32\DRIVERS\wmiacpi.sys (manual start)
@%Systemroot%\system32\wbem\wmiapsrv.exe,-110: %systemroot%\system32\wbem\WmiApSrv.exe (manual start)
ePower Service: C:\Acer\Empowering Technology\ePower\ePowerSvc.exe (autostart)
@%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101: "%ProgramFiles%\Windows Media Player\wmpnetwk.exe" (manual start)
@%SystemRoot%\system32\wpcsvc.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalServiceNetworkRestricted (manual start)
@%SystemRoot%\system32\wpdbusenum.dll,-100: %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
Winsock IFS driver: \SystemRoot\system32\drivers\ws2ifsl.sys (disabled)
@%SystemRoot%\System32\wscsvc.dll,-200: %SystemRoot%\System32\svchost.exe -k LocalServiceNetworkRestricted (autostart)
@%systemroot%\system32\SearchIndexer.exe,-103: %systemroot%\system32\SearchIndexer.exe /Embedding (autostart)
@%systemroot%\system32\wuaueng.dll,-105: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
WUDFRd: system32\DRIVERS\WUDFRd.sys (manual start)
@%SystemRoot%\system32\wudfsvc.dll,-1000: %SystemRoot%\system32\svchost.exe -k LocalSystemNetworkRestricted (autostart)
XAudio: system32\DRIVERS\xaudio.sys (autostart)
XAudioService: %SystemRoot%\system32\DRIVERS\xaudio.exe (autostart)


--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: *Registry value not found*

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\system32\webcheck.dll

--------------------------------------------------
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

--------------------------------------------------

End of report, 55,799 bytes
Report generated in 1.266 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only









Uninstall list:

32 Bit HP CIO Components Installer
Acer Arcade Deluxe
Acer Assist
Acer eDataSecurity Management
Acer eLock Management
Acer Empowering Technology
Acer eNet Management
Acer ePower Management
Acer ePresentation Management
Acer eSettings Management
Acer GridVista
Acer Mobility Center Plug-In
Acer Registration
Acer ScreenSaver
Acer Tour
Ad-Aware 2007
Adobe Flash Player 9 ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.2
Adobe Shockwave Player
AOL Instant Messenger
AppCore
Apple Mobile Device Support
Apple Software Update
Atheros for Acer Driver v7.2.0.127_Foxconn Installation Program
ATI Uninstaller
AV
AVG Free 8.0
AviSynth 2.5
Bonjour Core for Windows
Broadcom Driver v4.102.15.63_Foxconn Installation Program
ccCommon
CCleaner (remove only)
CleanUp!
Compatibility Pack for the 2007 Office system
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Web Player
Free Download Manager 2.5
FreeStyle Street Basketball™
HDAUDIO Soft Data Fax Modem with SmartCP
HijackThis 2.0.2
HP Customer Participation Program 8.0
HP Imaging Device Functions 9.0
HP OCR Software 9.0
HP Photosmart All-In-One Software 8.0
HP Photosmart All-In-One Software 9.0
HP Photosmart Essential
HP Photosmart Essential 2.01
HP Solution Center 8.0
HP Update
HPSSupply
Immersion TouchSense Mouse Software
iTunes
Java™ 6 Update 2
Java™ 6 Update 3
K-Lite Codec Pack 3.8.0 Full
Launch Manager
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech MouseWare 9.20
Logitech User's Guide
Malwarebytes' Anti-Malware
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (2.0.0.20)
MSRedist
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
Norton AntiVirus
Norton Confidential Browser Component
Norton Confidential Web Protection Component
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Norton Security Scan
Norton Security Scan (Symantec Corporation)
NoteBurner 1.41
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
OpenOffice.org 2.3
Opera 9.25
PowerProducer
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rhapsody Player Engine
Rhapsody Player Engine
SopCast 1.1.2
SPBBC 32bit
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
SUPERAntiSpyware Professional
SymNet
Synaptics Pointing Device Driver
TVAnts 1.0
VC80CRTRedist - 8.0.50727.762
Veetle TV Player 0.9.7
Veetle TV Player 0.9.7
VideoLAN VLC media player 0.8.6c
Videora iPod Converter 3.05
Viewpoint Media Player
Windows Live installer
Windows Live Messenger
Windows Media Player Firefox Plugin
WinRAR archiver
Yahoo! Toolbar

[Dan]

Try removing Norton from your machine and see if the issue persists.

Step 1 - Remove Norton from your machine:

• Select Start
• In the Start Search field type control.exe
• In the new Control Panel window, click on Programs and then Uninstall a program.
• From the list of applications, please uninstall all applications with Norton or Symantec in their names.
• After manually removing the Norton applications, download and run the Norton Removal Tool -- once it is finished, restart your computer.

Once your machine boots back up, see if you can connect to the Internet with IE and FF.

- Dan

[turiaf]

I did the norton removal and IE and FF now work. Thanks! Is there anything else I should do?

[Dan]

I'm glad to hear that things are working. I'm not sure what functionality (if any) from Norton you were using, however to make sure that your machine is safe, I would recommend that you peruse the following tutorial, to ensure your system is secure -- Preventing Malware and Safe Computing. Just make sure you have some anti-spyware, anti-virus and firewall software installed and running on your machine.

Other than that, there's not really anything else that you need to do. Norton has been known to lock down certain network functionality when it expires and/or due to malware, so if you don't use/need it, then simply don't re-install it. If you do use it, you are welcome to re-install it, however I can not promise that the issue will not re-arise.

I'm happy we were able to help, and thanks for taking the time to post how your issue(s) were resolved; feedback is always appreciated.

- Dan

[turiaf]

Thanks for the help Dan. I will check out the tutorial and try to pay more attention to anti-virus stuff. Thank you.