1. ATF Cleaner
Please download ATF Cleaner by Atribune to your desktop.
- Double-click ATF-Cleaner.exe to run the program.
- Under Main choose: Select All
- Click the Empty Selected button.
- Click Firefox at the top and choose: Select All
- Click the Empty Selected button.
- Note: If you would like to keep your saved passwords, please click No at the prompt.
- Click Opera at the top and choose: Select All
- Click the Empty Selected button.
- Note: If you would like to keep your saved passwords, please click No at the prompt.
2. Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware from here or here.
Doubleclick mbam-setup.exe to install the program.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware at the end of setup, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Full Scan, then click Scan.
- The scan will take a fairly long time to finish (you can leave it to run and go do something else), please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to restart.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab.
- Copy & Paste the entire report in your next reply.
3. Kaspersky Online Scan
Kaspersky online scanner uses Java technology to perform the scan. Because your Java is out of date, we need to update it first so that the scan will run without issues.
Update Java
Please download JavaRa to your desktop and unzip it to its own folder
- Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
- Accept any prompts. A log will appear (JavaRa.log), do not post this log, I have no need for it.
- Open JavaRa.exe again and select Search For Updates.
- Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
- Follow this link to the Kaspersky WebScanner
- Read through the requirements and privacy statement and click on Accept button.
- It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
- When the downloads have finished, click on Settings.
- Make sure the following is checked.
- Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases
- Spyware, Adware, Dialers, and other potentially dangerous programs
- Click on My Computer under Scan.
- Once the scan is complete, it will display the results. Click on View Scan Report.
- You will see a list of infected items there. Click on Save Report As....
- Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
- Please post this log in your next reply.
- Dave