Dell System OptiPlex GX260 Series
Intel® Pentium® 4 CPU 2.26 GHz, 512MB RAM
MS Windows XP Professional Version 2002, SP3
Just finished working with tech from Malware removal forum, machine appears to be clean. However, when I attempt to install AVG I get error message about old version of Roxio Easy CD Creator (5). Tried to remove it via Add/Remove programs -- get the Installer error.
<> Downloaded Windows Installer Clean Up Utility - get Installer Service cannot be accessed error message.
<> Downloaded Windows Installer 4.1 -- says it's successful, but isn't listed in Add/Remove programs
<> Loaded SP3 (thinking that might include Windows Installer - still not listed).
<> Retried Windows Installer Clean Up Utility again - get same error message.
AVG install log (this is not the full log) but it lists the following:
Computer operating system: WNT:5.1/2600,WinNT (Windows XP) Service Pack 3
Local machine: installation failed
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Suggestions? I'm a little confused by the Windows NT vs Windows XP information. (This PC was originally configured by UC San Diego techs -- did they use "network version" of XP? or it really doesn't make any difference?)
Thank you in advance for any assistance you can provide. Happy New Year!
Edited by mavalowe, 31 December 2008 - 06:17 PM.