[Bahgwan]

When trying to start Outlook 2003 I get the message "The add-in "msncon32.dll" could not be installed. The Outlook shuts down. Any Help?

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Open Word then press help then detect and repair, have a tick in restore my shortcuts and you will need the Office CD

[Retired Tech]

Open Word then press help then detect and repair, have a tick in restore my shortcuts and you will need the Office CD

[Bahgwan]

Keith:
Thank you very much for your reply. However...When I followed your directions I received the following message: "MSLEXEC.exe has encountered a problem and needs to close". Any suggestions?

I ran Pest Patrol and Scanned for Viruses. All was O-kee-do-kee.

Edited by Bahgwan, 09 May 2005 - 09:24 PM.

[Retired Tech]

Click start then add / remove then click change Office 2003 then click repair.

If you get the same error and you have not got a lot of e-mail or you do not need them, then select re-install.

If you need any e-mails then save them before selecting re-install as this should overwrite the current installation.

Have you run Office Update

[Bahgwan]

Keith:

Thank you for your help. I followed your instructions and all failed. I was about to go to step two and reinstall Outlook when a friend called. I tolk him about the problem and he suggested one other option B-4 I reinstall Outlook.

Try and create a new profile. Maybe my current default profile was corrupted. Thinking it wouldn't hurt I tried just that. After creating the new profile I rebooted and restarted Outlook. It asked which profile I wanted to use. Selected the new one and Whamo there I was up and running with all of my old saved messages.

I then went in and deleated the old default profile and all is well.

I wanted to let you know this since you were nice enough to take your time to respond to my problem.

Regards

[Retired Tech]

Thank you for letting me know how you repaired Outlook.

I would not have considered a new profile as I would not expect it to let you access your existing e-mail. Let us hope this does not mean anyone can boot a PC, enter a new profile and access all the mail.

I suppose if you entered the details of the other profile now, it would let you use it

Edited by Keith, 12 May 2005 - 01:51 PM.

[jaxmac]

I had exact same problem that Keith did and followed his instructions and it works like a charm. Fixed the msncon32.dll error message immediately and I'm back in business. Thanks Keith!