[sal13]

question is this:

earlier today, after clearing some virus in your virus room the helper gave me the below instructions and closed the thread

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.


2. Restart your computer.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.


questionn is that i do not have My computer on teh desktop, so i clik on start and then right click on my computer but dont see the tab for system restore? Any ideas what to do?

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Nice job pianoplayer!

[RatHat]

Nice job pianoplayer!

[Onaipian]

Here we go again!

It's too late here... can we fix this tomorrow?

Edited by piano9playa5, 01 January 2009 - 09:24 PM.

[sal13]

haha, no problem..just give me like a time indication that you will be online....and will catch up then...so ull leave the thread open then...

thanks mate!!!

[Onaipian]

Time for another registry export?

Please go to Start and click Run...

Copy and Paste the following into the white box

regedit /e C:\srexport.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore"

Click OK.


Now go to Start and click Run... again

Copy and Paste the following into the white box

C:\srexport.txt

Click Ok.

In the Window that pops up, Copy and Paste the whole thing here..

Edited by piano9playa5, 02 January 2009 - 09:27 AM.

[sal13]

before we go ahead with this....

can you tell me how to get to system restore anyways?

were the above steps right? and if there is no my computer on desktop then what is the way to get to system restore.?

I just want to make sure I tried the right thing before I i declare MAYDAY!!

[Onaipian]

before we go ahead with this....

can you tell me how to get to system restore anyways?

were the above steps right? and if there is no my computer on desktop then what is the way to get to system restore.?

I just want to make sure I tried the right thing before I i declare MAYDAY!!

There are other ways to get to system restore. However I am not sure they are accessible to you right now... My guess is that system restore has been disabled in the registry by whatever virus that had infected your computer.. If you would like; we can try to get to system restore... Of course, the fact that there is no System Restore tab in My Computer isn't good (I'm trying to fix that)

And in XP, My computer is in the Start Menu, NOT on the Desktop.. There is nothing wrong with that part...