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#16
nicholasblack

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Nicolas,

While I appreciate your comments, you have to understand what people like Broni, myself, and many others do here in forums like these. We offer free help to all that need it with the mindset that scare tactics are uncalled for. Personally, I support a small network of computers and dealing with spyware, OS problems, etc, I have experienced many vendors who try to scare people into buying their product. Scare tactics like these are common in selling AV applications via popups over the internet. I'm sure you have seen these and perhaps have even experienced these popups. To the Tech people here, we all know the popup is a scam, but to the multitude of non-tech people we help, we can only warn them. We endeavor to support valid applications and their purpose, however, at the same time, when something comes along and basically flags a new Windows installation in the manner your app did for Broni's machine, a flag of our own pops up. And yes, the word scam comes to mind, and also scare tactics. In my mind there is not much difference, no, there is no difference in your apps report and the scam AV popups I sometimes see while surfing the web!

Until you fix your app, my opinion of it will not change. However, when you do, you will have my full support, and I would venture to guess, many others here. But be warned, we are very picky! :)


Thanks Makai,

I understand where you guys are coming from. We certainly need to provide a more concise account of the scan results. As of today, it's in the works and has been entered to the product road-map.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
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#17
Broni

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Very well said :)

The above was for makai comment.

Edited by Broni, 05 January 2009 - 09:27 PM.

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#18
makai

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Thanks Nicolas (and Broni).

ReImage is now in the public eye... at least the eyes of the small percentage who have read the comments in all the linked threads. It would serve ReImage to become as good an app as the developers originally wanted it to be. Time will tell. :)
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#19
nicholasblack

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Thanks Nicolas (and Broni).

ReImage is now in the public eye... at least the eyes of the small percentage who have read the comments in all the linked threads. It would serve ReImage to become as good an app as the developers originally wanted it to be. Time will tell. :)


Thanks Makai,

We will work hard to correct the bugs reported (as we always do). :-)

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
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#20
Brafu

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I realize this thread is just a tad old, but I felt compelled to post my opinion on this.

Last year (3 or so month's before this thread was created) I was having some major problems with an XP machine. At the time I didn't have access to the XP disc (No clue what my friend had done with them), so that wasn't a viable option. But, the system was very damaged, so much so that I could only boot into safe mode and even then it was having issues.

Well, I stumbled across Reimage in my endless search to try and figure out a solution. Anyway, long story short, reimage worked exactly as advertised and got the machine up and running perfectly. It went from hardly being able to boot, to running almost like new.

Now, I can't speak to the experiences that others had, but in my case, the product worked as advertised, and it was even free (took them up on a free 30 day trial offer). So, to call it a scam is just a tad harsh IMHO. The scan was accurate (at-least I seem to recall it being so... I know it didn't tell me anything wildly incorrect), and overall I felt safe trusting the service to do what it wanted to my system.

People need to be more careful when throwing around such terms, because you can't base such things on such a limited number of incidents. It worked perfectly for me, and (as far as I could tell) left nothing suspicious on the system. It was a desperate, last resort type situation, but it turned out great.

EDIT:: Corrected a minor error.

Edited by Brafu, 26 July 2009 - 03:41 PM.

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#21
yaboya

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I paid my money on Saturday,the repair doesn't work,they will not give me my money back so in a word,con artists.I wonder if all Israelis operate like this?
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#22
yaboya

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I ran the scam,sorry,scan from Reimage on Saturday last and was told my pc was in a "critical"state.I purchased 1 repair key,ran the repair,and my pc crashed 95.5%through the repair process.I contacted Reimage and was told to repair in safe mode.Pc crashed at 99%.Numerous mails later,including 1 to the head honcho Black,and still no satisfaction,either repair or refund.So my feedback is"read the facts".
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#23
tdcman

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The entire operation at remimage.com seems like a scam. Unfortunately I fell victim and the '24/7 support' doesn't even respond. I purchased a key for a repair and it has crashed repeatedly in both normal and safe mode. I've emailed asking for a refund (I'd really rather just get some support to make it work) but I don't even get a response.

Absolutely don't do it. There is no support so unless things go perfectly you are out of luck, and your money.

If this does at some point get resolved I will post an update accordingly.
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#24
123Runner

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A money back guarantee. Thats great, but who is going to pay to fix the computer when it fails.

There is no product available that will be able to fix all issues on all platforms of a computer. There are too many variables to take in to account.

Just look at the issues that IE 6 to IE 7 to IE 8 created on a vast number of computers.
Also the SP2 to SP3 upgrade created quite a few crashes.
Not to mention the 1 click does all registry cleaners that has created anchors of quite a few computers also.

I have read the posts and comments. If a scan can not get the facts correct on a perfectly clean unit (I believe Broni and Neil and Makai because they have been around quite awhile), then how can it get it correct on a troubled unit?
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#25
123Runner

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Per Broni's suggestion at http://www.computerh...c,73633.75.html, I also did a Google search for Reimage.

There own official web site is branded RED by the WOT!

Reimage.jpg
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#26
Steven Robinson

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To all correspondents of his forum, thank you for your inquiries.
My name is Steven and I am a community manager at Reimage.

Thank you for your important information and comments,I would like to address a few of them:

1. From what I’ve been reading in some of your posts I’ve come across fear of some illicit processes running in the background which at the time of that post (around a year ago) were part of our application that had the task of making sure repair logs were uploaded so that they can be analyzed for repair quality and improved later on – we have since then improved the mechanism and it is no longer a separate process so it shouldn’t be an issue today. All software companies have logs of their own product, it is important to keep track of quality and improve it – it is not something that is out of the ordinary, as we were small back then – so were our solutions. We have since grown and improved.

2. The terminology used in our product has been revised and is being revised daily and there is a thin line between scaring customers to buy and giving them facts and actual results, sometimes it is more subjective than we would hope and as it did confuse some – it has since been revised. I urge you to try our product again and give your opinions on it. - http://www.reimage.com

3. Reimage is a great software but like any other software we are not flawless. Regarding WOT! , Sadly we can’t keep everyone satisfied and I can’t vouch for each and every individual who posted claims there as most of them don’t reveal their identify so that I can find them and tend to their specific issue – we are trying to better ourselves as we pace forward, sometimes we stumble; being able to know the issues rather than guess the faults could assist us greatly. Please note that most of the comments were posted by customers who did not fully use the software but only the free scan.

4. Regarding “Yaboya” and “tdcman”'s complaint about poor support. Our certified technicians respond by e-mail 24/7 we will soon broaden our means of communication, as I was not able to locate your user accounts in our database I can’t check the reasons for the complaint you had, nor can I see why you have said a refund was denied from you – we have a refund policy and we refund anyone and everyone who wishes for his/her money back. Please send me an e-mail to my personal account below so that I can check those serious claims, we don’t take money out of open palms and I wouldn’t want anyone to feel cheated.

Thank you all for your important comments. I invite you to have a go at the new and improved site and engine and send me your thoughts. We are interested in your opinions.

Edited by Steven Robinson, 19 July 2010 - 12:39 AM.

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#27
Neil Jones

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Um, I've just downloaded the new version after what I wrote last year.

"PC Stability, top crashing applications include:

1) Microsoft-Windows-CAPI2
2) SideBySide
3) Software Protection Platform Service
4) Httpd.exe"

Apart from having no definition whatever of what a CAPI2 "application" is, suffice to say it ISN't an application at all. CAPI2 Diagnostics is a feature in Windows 7 that utilizes the event logging and Event Viewer to provide better logging and troubleshooting capabilities. So it probably will fall over on occasion.

"SideBySide" is anybody's guess, but seems to be part of C++ software that falls over when it shouldn't.

Software Protection Platform Service looks like it's part of Windows Genuine Validation and/or Office validation.

Httpd.exe is Apache.

These definitions are too complicated for the average user. If it's not on the Start Menu, they're not interested. Therefore I'd refrain from reporting crashes of various odds and ends if there are no visible signs of it having crashed.

I would also disagree with the averages too. An average size HDD now would be at least 320Gb, not 250Gb, average free space is variable but at least over 100Gb free on the majority of drives. Average memory size 1.5Gb? Don't think so, most systems have at least 2Gb, and more come with 4Gb. Average Page File Size, as I said last year, is ridiculously low for a machine with 1.5Gb. Windows would have it at 2046Mb, no questions asked.

"PC Stability level" is 48%, on the back of the falling-over of one program and three system components that didn't visibly fall over? That's dubious, that is. Just because something falls over doesn't mean the rest of the system is up the chute. I'd hate to see what score I'd get if just one program fell over.
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#28
dsenette

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It's my experience that products such as the one discussed here will not fix any issues and can often cause more than the machine started with. any program that attempts to "fix" your computer by opening random ports should be subject to intense scrutiny.

Edited by admin, 17 August 2010 - 09:46 PM.
opened thread

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#29
Rooper

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Regarding Reimage - It is definitely a scam!!!!!
I had trouble with my Adobe Flash Player and asked for their service and gave permission to take over the computer - big mistake.
Scare tactics sort of, but mo stly ... we can take care of this for you .... Cost $129.99 for one time fee scaling up to $999.99 for lifetime.
when I baulked at the price, LISTEN, TO THIS the sales person said, ... "How much would you discount the offer?"

I said, to discount by $120 and she bartered with me - and offered $79 price tag.

In my opinion reputable people do not barter - there is a fixed cost. I declined BUT
I CAN NO LONGER SYNC MY IPHONE
I DO NOT HAVE A WORKING ITUNES
ALL MY MUSIC IS GONE & WHO KNOWS WHAT ELSE!

Is it not possible for a vender to in control of my computer to do some serious stuff with my computer?
Now what do I do?
I feel everything is at risk.

Rooper
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#30
starjax

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Rooper,

Please open a thread in the malware forum. Once you have gotten a clean bill of health there, you can visit the appropriate os forum and we can help you with the remainder of your issues.
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