[GoDoAndB]

I upgraded from old Mozilla a little over a month ago, and it has always been slow to search or load a page. The cursor gets jittery and I can't really control it, as if there isn't enough memory, and that shouldn't be the case. Having 3 tabs open only makes it worse, and I tend to surf with 5-6. I just cleaned the malware off this system (with much appreciated help from your HJT forum) with no improvement to Firefox. An easy fix, right??

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The version of FF you are using is 1.9.0 ?

FF is currently up to 3.0.5

[Rorschach112]

The version of FF you are using is 1.9.0 ?

FF is currently up to 3.0.5

[GoDoAndB]

OK, when I go into control panel/add/remove programs it says 3.0.5, but when I go into program files and rt click Firefox/properties/version it says 1.9.0.3257. As I said, I only installed less then 2 months ago, so it should be the latest, or at least not THAT old. Thanks for your help.

Teresa

[Broni]

when I go into program files and rt click Firefox/properties/version it says 1.9.0.3257

This is Gecko version number - the engine, Firefox is built on.

Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?

[GoDoAndB]

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 is what I find when I open Firefox in safemode and go to help/about. I have searched for updates and it immediately says there are no new ones.

[Broni]

Your Firefox version is fine.
Did you try Mozilla Firefox (safe mode) to see, if it gives you same problems?

[GoDoAndB]

Sorry, I misunderstood that you wanted me to test it in safe mode instead of just check the version.
The issue is not present in safe mode.

[Broni]

One of your add-ons must be causing the problem.
Start Firefox normally. Go Tools>Add-ons, and disable all of them.
Restart Firefox.
No problem?
If so, enable ONE add-on. Restart FF.
Still OK?
If so, enable another one. Restart.....and so on, until you find the culprit.

Major suspects: any kind of toolbars, especially Google.

[GoDoAndB]

The only plug ins I had were clipmark, which I uninstalled, and java quick starter 1 whcih is now disabled. It did not seem to affect the issue. I do have a google toolbar, but it didn't show there. How do I disable that?

[GoDoAndB]

sorry - above I meant to say add-ons, instead of plug-ins. I have a lot of plug-ins.

[Broni]

Plud-ins shouldn't matter.
Google toolbar should be listed in Add\Remove.

[GoDoAndB]

It is not listed in add/remove programs.

[GoDoAndB]

I think I am just using google as my search preference, and do not have the toolbar installed. I am sorry for the confusion, but I guess I just haven't even seen the actual toolbar.

[GoDoAndB]

We have established that I do not have any plug ins that could be causing the problem, but the problem still exists. What should I do now?

[Broni]

We have established that I do not have any plug ins that could be causing the problem

How?