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Can't get to the Net


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#1
GregMiller

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My friend's computer can't get to the net or she would be loggied in as herself on this forum.

Her system:

Dell Inspiron 1520
Windows Vista
1.50 GhZ
2:00 GB RAM

I've established that it has nothing to do with Malware - I spend the last two days on the malware forum and they verified by reading Hijack This logs that it's not malware and suggested I move to this forum.

I am decent with computers but not very strong on networks and connections.

Anything that needs to be gotten from the net will have to be downloaded here and transfered there and then back again. That's how I worked with the malware check.

I'm ready to go. Where do we start?
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#2
jaxisland

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I would check the network settings.
Go to Start -> Run
type: ipconfig/all > c:\ipconfig.txt
Go to C:\ and open ipconfig.txt, post the contents back to this thread.
Also knowing what the physical setup is plus any routers or devices would be helpful.
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#3
GregMiller

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Windows IP Configuration

Host Name . . . . . . . . . . . . : Kels-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-13-E8-51-C2-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b1ef:90d5:ed59:ef96%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.5.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 10, 2009 3:16:43 PM
Lease Expires . . . . . . . . . . : Sunday, January 11, 2009 3:16:43 PM
Default Gateway . . . . . . . . . : 192.168.5.1
DHCP Server . . . . . . . . . . . : 192.168.5.1
DNS Servers . . . . . . . . . . . : 192.168.5.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-19-B9-80-96-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:55:3f06:3f57:fafa(Preferred)
Link-local IPv6 Address . . . . . : fe80::55:3f06:3f57:fafa%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.myhome.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes






I'm not sure what elese you would need.

We have a wirelesshome setup and the 4 laptops, 2Dells and 2 Toshiba's all get the net without a problem. One has an external Belkin N card- the others are internal and newer computers. They are all reaching the Net without problems; this unit is not.
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#4
Dan

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Hey Greg,

Since its been a while since you started this thread, can you please let us know if your friend is still experiencing the same issue, and/or if anything has changed.

I'm going to assume that the issue remains and post some steps for you to attempt.

1) Can you please tell me if this computer has ever been able to connect to the Internet? If so, what has changed since that time? (i.e. new hardware, software, change of location?)

2) Can the computer connect to any sites? Or does this issue occur for all sites? Try google.com, yahoo.com, msn.com etc.

3) Can the computer interact with your local network fine? i.e. share files, see the other computers, ping the other computers by name/IP?

4) Test the connection: The following commands will be performed from the command prompt and printed to files on your C: drive (you may change the drive if you prefer a different location). To ensure that all of the commands are run, please launch the command prompt with Administrator privileges. To do this, press the start button, type "cmd" into the search field - hold down the ctrl and shift keys and then press the enter key. Please run the following commands one after the other; some of them may take longer than others to run.

- Perform a ping test to a host name: In the command prompt window, type "ping google.com > C:\test1.txt
- Perform a ping test to an external IP: In the command prompt window, type "ping 209.85.171.100 > C:\test2.txt
- Perform a trace rt to a host name: In the command prompt window, type "tracert google.com > C:\test3.txt -- *NOTE: this command may take a few minutes to complete.

Open the three test text files and post the contents.

5) Rule out software interference: To ensure that software is not interfering with your connection (i.e. firewalls, anti-virus software, etc.) please restart the computer in Safe mode with Networking and then attempt to connect to the Internet; does the issue persist?

6) Test for a router hardware fault: If possible, can you please connect the computer via an Ethernet cable directly into the modem and then see if the issue still occurs?

Let me know how you go.
- Dan
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