[monkeymartha]

Please be gentle - I am a techno-dullard and I need really simple advice. Please don't be afraid that you are patronising me - believe me, you won't be!

So for the last week I can't get an internet connection on my Toshiba laptop which runs with Window xp.
I have a BTHomeHub wireless connection which I used for both my pc and laptop. The connection itself seems fine (hence can use the pc) but laptop will not play ball.

I have looked on the Connectivity Doctor provided with the laptop and I have got the following message:
"IP address was not set properly.(c-19)"

It then says the possible solutions for this are:

"Check with network provider to make sure DHCP is working properly.(a-24)
Check communication device for Bridged settings as you may need to disable the Bridge or reconfigure.(a-15)
Make sure that the MAC address filtering of the Access Point is set properly.(a-37)
Restart the Access Point or Router.(a-19)"

Lovely. Now what does that mean in English?

Thanks in advance. I'd be really grateful for any advice at all.

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I've had a look through the links below and a lot of them suggest putting commands using the CMD function... so I've tried this and usually get a message that I can't do this function. It says "The requested function requires elevation"

???

[monkeymartha]

I've had a look through the links below and a lot of them suggest putting commands using the CMD function... so I've tried this and usually get a message that I can't do this function. It says "The requested function requires elevation"

???

[Dan]

Hey monkeymartha,

Its been a while since you started this thread; can you please let me know if you're still experiencing issues with your laptop?

I've had a look through the links below and a lot of them suggest putting commands using the CMD function... so I've tried this and usually get a message that I can't do this function. It says "The requested function requires elevation"

This is a common message and simply means that you need to log in as an Administrator, or give the appropriate permissions -- are you sure your laptop uses XP? This is usually seen on Vista machines. Let me know for sure which OS you are running and then we'll fix this if necessary.

I assume that at one point your laptop was connecting to the Internet fine?

- Dan

[monkeymartha]

Hi Dan

Thanks so much for reply - yes you're tight it IS vista (DER) but I have also been able to sort the problem, just by turning the HomeHub off for 10 mins, which did the trick and is fine again. Hoorah - but thanks for taking the time to reply.

Great website!

Monkeymartha

[Dan]

I'm glad to hear you managed to resolve your problem Thanks for letting us know how you did it too; it will hopefully help future forum browsers.