PLEASE... PLEASE HELP! I have 2 queries regarding the same issue. A few months ago I bought a DVDR which came with a triel version a Nero Essentials. I had a lot of problems with it, so removed the program and purchased Magix. I cannot get Nero completely removed, it tells me I can't. Also, I had purchased an I-pod shuffle for my daughter and then later an MP4. I tried removing the I-Pod progams but some of the files I download for the MP4 come up in I-pod format? How do I completely remove all traces of these progams. After I tried cleaning up my PC, I periodically get this message: Microsoft Visual C++ runtime library, and then shuts down the explorer? I obviously messed something up? Can anyone PLEASE HELP!?!?!?