My friend clicked on a pop-up and since then her monitor is not recognized when she boots. She doesn't remember exactly what the pop up said, just that it had something to do with video drivers and a trojan or virus. The monitor has power, and I've hooked up other working monitors to it to no avail. Could this be a missing driver that was removed when she clicked the roque popup? The computer seems to be running fine, except there is no screen which has prevented me from doing a system restore, or anythng else for that matter.
I assume I have to somehow reinstall her drivers, but her cd/dvd drive is broken as well. She has a working external cd/dvd drive and a thumb drive but I don't know how to force the computer to do anything from them without a monitor.
I advised her to buy a new internal dvd drive but she does not have a boot disk for her computer, just a reinstallation cd for windows xp.
Any help would be greatly appreciated.
Dell XPS 210
Windows XP SP 3
Edited by Traci4VividImages, 12 January 2009 - 03:46 PM.