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Monitors not recognized


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#1
Traci4VividImages

Traci4VividImages

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My friend clicked on a pop-up and since then her monitor is not recognized when she boots. She doesn't remember exactly what the pop up said, just that it had something to do with video drivers and a trojan or virus. The monitor has power, and I've hooked up other working monitors to it to no avail. Could this be a missing driver that was removed when she clicked the roque popup? The computer seems to be running fine, except there is no screen which has prevented me from doing a system restore, or anythng else for that matter.

I assume I have to somehow reinstall her drivers, but her cd/dvd drive is broken as well. She has a working external cd/dvd drive and a thumb drive but I don't know how to force the computer to do anything from them without a monitor.

I advised her to buy a new internal dvd drive but she does not have a boot disk for her computer, just a reinstallation cd for windows xp.

Any help would be greatly appreciated.

Dell XPS 210
Windows XP SP 3
IE 7

Thanks,
Traci

Edited by Traci4VividImages, 12 January 2009 - 03:46 PM.

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#2
Broni

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First, she needs to replace CD drive. Without it, I can't see any way to run any tests, like booting from Windows CD.
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#3
Traci4VividImages

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Thanks for your advice. I failed to mention that she was getting a series of 3 beeps on boot as well. I was doing some research on the subject and now I wonder if her video card could have been effected by recent transportation of the computer. I plan to remove the card then reinstall it and see what happens. Will post results later today.
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#4
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What type of beeps were they (short, long)?
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#5
Traci4VividImages

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One long two short. I'm thinking either video card or ram, what do you think? The computer has been moved around quite a bit lately. It was a freeby from a client of hers. I've read that removing the v card and reinstalling it can fix it, or removing the ram and reinstalling them one at a time can fix too. Thanks again!
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#6
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Those beeps sound like video card.
You can safely open the computer (while off), and reseat video card. You may do same thing for RAM, since you're there.
Make sure, you touch some bare metal (like power supply), before touching anything else, so you don't cause any damage by static electricity.
Get also a can of compressed air, and clean the thing inside (do NOT use vacuum cleaner!).
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#7
Traci4VividImages

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Video chip is integrated, (Intel Graphics Media Accelerator). Any suggestions?
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#8
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It looks like video chip may be busted. She may need real video card (and a new CD/DVD drive).
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#9
Traci4VividImages

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OK so I removed the RAM strips and swapped them and every thing seems to be working fine now. Two monitors, two mice, two power cords, two keyboards all tested and running fine. Thank you very much! Now I can't get it to recognize an external dvd drive, but I'll start a new thread on that.
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#10
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Nice to hear good news :)
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