[jerryl]

I hope this is where I should ask this.
The sound just stopped working on my laptop.
It's a Gateway HDMI M-series and only a year old.
The volume is turned up, it says the sound card is working properly.
I've never done anything to damage the speakers or anything like that.
Any ideas?
Thanks

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Did you try to reinstall sound driver?

[Broni]

Did you try to reinstall sound driver?

[jerryl]

Do you uninstall it first then reinstall?

Using a CD that came with the computer?

When I look at the driver, card ect it tells me everything is working properly.

[Broni]

Device Manager may say so, but it's worth a shot.
Yeah, uninstall, first, then use CD, or your computer maker web site.

[jerryl]

Well I talked to a guy at Gateway and even though the computer is over a year old he had me delete
the driver and reboot which reinstalled it but it didn't help.
So I'm back to square one-no sound.
any other ideas?

[Broni]

Rebooting won't reinstall sound driver. You need to download fresh one from Gateway site, uninstall old one, and install new one.

[jerryl]

Actually he had me uninstall the one and restart the computer and it was back.
I didn't know it could work that way but he tells me a clean copy is always stored in the computer and when you restart
it gets installed. I don't know that's what the guy told me.
Anyway tomorrow I'll get to the site and see what I can figure out.

[Broni]

On reboot, Windows will install generic driver, which may be, may be not the real driver for your sound chip.

[jerryl]

Oh ,ok I'll go see what I can find out today as I'm getting real tire of no sound lol.

[Broni]

There is also a good chance, that the sound chip is simply busted.

[jerryl]

Is there any way to figure out what exactly is wrong?
There is only the sound card,driver,speakers, involved right?
I'm sure it's not the speakers (I've hardly used them and never abused them)
You can physically take the sound card out and have it checked?

[Broni]

Unless you installed standalone sound card, most likely, you have just sound chip on the motherboard, which is not removable.
New, basic sound cards start at $15.

[jerryl]

Thanks Broni,
I'm talking with Gateway and think they will get me some sound

[Broni]

I wish you luck
Keep us posted.