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internet not connecting


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#1
sseema1085

sseema1085

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about 3-4 wks ago, my internet connection started to go in and out. most of the time i cant even connect to the internet. i called my isp, and they have run through the normal things, and even send out a new router which still has not helped. i have changed all the cords and even tried directly connecting to the modem. most of the time that i cant connect, my dsl light on my modem is out, but my isp says that all of their lines are working fine. i called my phone company and there are no problems on their end. Any suggestions?

I am running vista with norton security and firewall. no virus/spyware. I have been using the internet fine for the last 2 years with same ISP.
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#2
Broni

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Did you install Norton recently?
How is connection in Safe Mode with Networking?
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#3
sseema1085

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Did you install Norton recently?
How is connection in Safe Mode with Networking?


been using norton for some time (1 yr) and safe mode does not work.
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#4
Broni

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What do you mean by "safe mode doesn't work"?
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#5
sseema1085

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What do you mean by "safe mode doesn't work"?


sorry, should have been more clear, but i cannot connect to the internet even in safe mode with networking
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#6
sseema1085

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when i do cmd>ipconfig:
i get an ip address and subnet mask, but for
default gateway i get 0.0.0.0. i dont know if this helps or not?
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#7
Broni

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default gateway i get 0.0.0.0.

Yeah, that means, there is no connection.

Before we go to some more diagnostic, I need more info....you said:

i called my isp, and they have run through the normal things, and even send out a new router

Do you mean router, or modem. Normally, ISP gives you modem, and you buy router by yourself. Do you use router at all, or just modem?

my dsl light on my modem is out

This definitely means either your ISP, or modem problem, not a problem with your computer.
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#8
sseema1085

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i called my isp, and they have run through the normal things, and even send out a new router


yes mistake on my part, my ISP sent out a new modem. no i am not connected to a router.
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#9
Broni

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If DSL light isn't on, there is something wrong with it. Call them back, and....INSIST.
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#10
sseema1085

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If DSL light isn't on, there is something wrong with it. Call them back, and....INSIST.

Ok thanks, for all your help.
Ill try to call them back now, and if things dont work out I guess I will just have to get a different ISP.
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#11
Broni

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Keep us posted :)
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#12
sseema1085

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thought i would put the final post here. I changed ISPs, and that seemed to fix the problem.
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