[KeithR]

I have just had my laptop given access to a new domain, but the user does not have access to MS Office apps. When trying to start Word or Excel I get a Windows INstaller window and a message "Preparing to Install.." on which the app hangs.
All apps work fine under my existing locl admin user.

Keith

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how was ms office installed on this machine?

[gerryf]

how was ms office installed on this machine?

[KeithR]

Installed by CD and hs been running for over 2 years without any problems.

[gerryf]

it certainly looks like windows thinks the program has been assigned to a user, and it is looking for an install package, rather than being installed on the system

What happens if you put the cd in? Nothing?

[gerryf]

and, since you are on a domain now, has office been assigned to his user group?

[KeithR]

Have tried putting the CD in with no difference. Have also tried adding key to the registry as suggested in Event log - Detection of product '{00020409-78E1-11D2-B60F-006097C998E7}', feature 'OfficeUserData', component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed. The resource 'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\UserData' does not exist.

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