[djmarzy]

hi!!!

just wondering if i could get abit of help with resetting my laptop back to factory settings and programs. i recently had mallware and managed to get rid of it by backing up my laptop. but my laptops speed has gone very slow i use 2 programs for work (virtual dj, mixmeister) which are running really really slow and take agers to load my songs which is a pain. i have a windows xp sp2 disc which i tryed to reinstall but would not work for some reason pluss i keep getting this message "unable to create xml parser instance. please reinstall microsoft xml core services .msxml. 4.0 sp2 or higher". if any 1 could help me with my manny problems i much appreciate it.

luke

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What brand, and model of your laptop?
Do you have Recovery CD?
When you try Windows XP CD, do you boot from it?

[Broni]

What brand, and model of your laptop?
Do you have Recovery CD?
When you try Windows XP CD, do you boot from it?

[djmarzy]

hi broni. the laptop is a toshiba satelite l100-179 i dont have recoery discs. when i tryed the xp sp2 disc it rebooted and nothing els happened.

[Broni]

If your Toshiba has recovery partition, hold 0 (zero) key, and power it on. You may hear beeping, don't worry about it.
To boot from Windows CD, hold "C" key, and power it on.

[djmarzy]

hi again tried the above suggestions and seem to have no luck. i got the beeping sound but nothing els.

[Broni]

Did you have CD in while booting?
Is it legit Windows CD? How does it look?
Did you try CD in another computer?

[djmarzy]

ye i had cd in. my friend from work borrowed me it its just a white disk that says windows xp pro sp2. yes the disk has worked in my desktop and another family members computer

Edited by djmarzy, 18 January 2009 - 09:58 AM.

[Broni]

What XP version do you have on your computer?

[djmarzy]

xp pro.

[Broni]

What SP?

[djmarzy]

service pack 2. i think lol. is there a way i can find out just to be sure

Edited by djmarzy, 18 January 2009 - 03:05 PM.

[Broni]

Hold Windows logo key, and hit Pause/Break

Also...
Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

[djmarzy]

sorry its service pack 3 does this mean i need a service pack 3 disc.
service pack 3,v.3282
448mb of ram
intel celeron m
hardrive size 37.2 gb
free sapace 20.7 gb

[Broni]

Yes, you need CD with SP3 slipstreamed.
On the other hand, you have only 448MB of RAM (512 - 64 for video). I'm not familiar with VirtualDJ, or MixMeister programs, but I'd assume, they probably need more RAM to work better. Especially, since you said, those two programs are pretty slow. You should get another 512MB of RAM, and possibly real video card.

[djmarzy]

these program were ok before i got mallware then restored my computer then suddenly went slow. thanks for the help i will try to get the sp3 disk.