I have a problem with my computer (obviously ^_~) and I'm hoping someone can help me. ^_^ The computer is an HP Pavillion 520c with 200GB of space on my hard drive and 1GB of RAM, its operating system being Windows XP SP2. Well, actually, at the time that the computer was working, it was Windows XP SP3. Er, I'm not sure of the other specs are so I'm sorry if I'm not much help there....
Well, okay. I shall start at the beginning of this sordid tale then. The original problem actually was that unexpectedly (as is almost always the case), the computer did not boot up properly. The computer was working perfectly fine when it was last used so I'm not sure what could have caused the problem. I don't think it was any software issue as I don't remember installing any new software; if I had installed a new software, my bet would be on any "Automatic Windows Update" that was installed.
Anyway, the problem?
When I turned on the computer, right after the HP logo screen appeared, the Windows XP logo screen is supposed to appear. Instead, I get the screen that says, "We apologize for the inconvenience, but Windows did not start successfully." which lists the different modes I can start Windows with (i.e. Safe Mode, Safe Mode with Networking, Last Known Good Configuration, Start Windows Normally, etc.). It didn't matter which mode I tried (and I tried all of them), but after about 10 seconds of trying to start Windows in the selected mode, it would freeze up and I'd be forced to shut down the computer. When I chose the Safe Mode, it would get to loading the "Mup.sys" and freeze there. At first, I gave it the benefit of the doubt that it was just slow so I let it sit there trying to load. But it was too no avail. After an hour, yep, I only further confirmed that the computer had frozen up.
At this point, I was really only concerned with trying to get my files. After searching online (on another computer, mind), I saw a solution to that where I perform a repair of Windows XP. So that's what I did. The repair, however, was extremely slow (ridiculously slow actually). I have reformatted a computer before so I know that it takes several hours but this... this definitely takes the cake. It took me about a day and a half to repair the Windows XP. And, as expected, the whole computer was just slow-as-a-frickin'-snail slow. I didn't have that much files on that computer (I'd say about 300MB) but that took half a day to transfer onto my portable hard drive. I know that computer isn't the fastest considering how old it is but it was never this ridiculously slow when it was working before.
After I got all of my files, I figured that perhaps a new clean install of Windows XP should do the trick. So that's what I did, but again, to no avail. The installation was still just as slow and afterward, the computer is still god awful slow. Everything about it is slow, booting up, trying to open a program, file, loading, anything.
Does anyone, possibly, know what the problem is? More importantly, does anyone know how to fix this?
Hm... not sure if this is relevant (which I really doubt it is) but I added more RAM several weeks ago. It was originally 512MB and I added another 512MB (which, of course, now it's 1GB). I encountered absolutely no problem with this when I added it, and subsequently, there were no problems either as the computer was perfectly fine for nearly a month. But as it is the most recent hardware added, I wasn't sure if perhaps this little tidbit might help or not.
Thank you very, very much for all of your help! ^__^