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Limited or no connectivity problems


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#1
nickynoodles

nickynoodles

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I have an siemens gigaset SE572 router I am trying to connect my sons new laptop - each time, it says connected and then we get the error message saying limited or no connectivity - I am completely computer illiterate and have no idea how to solve this problem - can you help - idiotic step by step answers please!!

Cheers

Meant to say - the IP address on his laptop is different from my PC (dont know if that makes a difference)?

Edited by nickynoodles, 27 January 2009 - 01:04 PM.

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#2
Dan

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Hey nickynoodles,

Have you tried following SpaceCowboy's Networking Tutorial? This should show you step-by-step the process to setting up your home network. If you have already performed these steps, let me know and we'll troubleshoot this further.

Thanks,
- Dan
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#3
nickynoodles

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Hi Dan, I have followed the set up but when I get to step 77. and you have to check that the packets sent and received are more than 1 I have 73 sent but none received and a big yellow exclamation mark?

This is where I get lost? :)
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#4
Dan

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Certain routers have incompatibility issues with IPv6, and since Vista has IPv6 installed by default, it may be causing your issue. Please uninstall IPv6:
  • Select Start
  • Type cmd in the Start Search field
  • Right-click on the cmd program and select Run as administrator
  • In the new command prompt window, type netsh int ipv6 uninstall
  • Restart your computer.
Have you now started to receive packets? If not, please do the following:
  • Select Start
  • Type cmd in the Start Search field
  • Right-click on the cmd program and select Run as administrator
  • In the new command prompt window, type netsh int ip reset reset.log
  • Once the above command completes, type netsh winsock reset catalog
  • Restart your computer.
Any change?

- Dan
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#5
nickynoodles

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:) Done all that Dan and still nothing.

I also get a message saying "security enabled wireless network" and the network did not assign a network address to the computer?? :)
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#6
Dan

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Do you have any way to transfer files to and from his computer (i.e. a USB chip)? If so, can you please do the following:
  • Select Start
  • In the Start Search field type cmd and press the ENTER key
  • In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
  • Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.
- Dan
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#7
nickynoodles

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I have tried connecting using the usb dongle thingy but that did not work either!

here is the file contents:

Windows IP Configuration



Host Name . . . . . . . . . . . . : winxp-001

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : SE572



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : SE572

Description . . . . . . . . . . . : Intel® PRO/1000 MT Network Connection

Physical Address. . . . . . . . . : 00-0D-56-1A-F1-6C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.10

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : 28 January 2009 09:26:21

Lease Expires . . . . . . . . . . : 01 February 2009 09:26:21
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#8
Dan

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Just to make sure, this was run on his computer, correct? Because it appears that he is receiving an active connection. I'm going to post a list of ping tests for you to run; please run one after the other -- each ping should receive four (4) replies.
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please run the following ping tests:
    ping localhost
    ping 192.168.1.10
    ping 192.168.1.1
    ping google.com
    ping 209.85.171.100
  • Once the above pings have completed, please right-click on the command prompt window, and press Select All, then press the ENTER key on your keyboard. This will copy the information; paste it into a text file and then copy it across to your computer. Please post the contents of that text file into your next response.
- Dan
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#9
nickynoodles

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:) Oops - no that was my computer!! (sorry)

His reads:

Windows IP Configuration



Host Name . . . . . . . . . . . . : user-7073af79df

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No





Ethernet adapter wireless network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : dell wireless 1350 WLAN mini-PCI card

Physical Address. . . . . . . . . : 00-90-96-C7-23-70

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 169.254.232.111

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . :

ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . . . : media disconnected

Description . . . . . . . . . . . . . : bluetooth device (personal area network)

Physical Address . . . . . . . . . : 00-10-C6-4B-9B-9B
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#10
Dan

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I don't know why, but for some reason I assumed your sons laptop was Vista -- is this correct? Or is it XP?
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#11
nickynoodles

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No its XP
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#12
Dan

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Heh, I'm really not sure where/why I got it in my head that it was Vista, but oh well. Please check device manager to ensure all of the adapters are installed correctly.
  • Press Start
  • Select Run
  • Type devmgmt.msc and press OK
  • In the new window, please expand Network Adapters
  • Are there any devices under the network adapters that have either a red 'x' or a yellow '!'?

I also get a message saying "security enabled wireless network" and the network did not assign a network address to the computer??

What type of security does your wireless network use? A common troubleshooting step is to disable security temporarily and then see if his laptop can connect.

Finally, to rule out software interference, please restart his laptop in Safe Mode with Networking and then seeing if he is able to acquire a connection to the network.

- Dan
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#13
nickynoodles

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On network adapters he has:

1394 Net adapter - disabled
Bluetooth Device (personal area network) - enabled
Bluetooth Device (RFCOMM Protocol TDI) - enabled
Dell Wireless 1350 WLAN Mini-PCI Card - enabled
INTEL® PRO/100 VE Network Connection - disabled

He has windows firewall but nothing else as I cannot get on to dowload anything.

Should I restart now in safe mode?
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#14
nickynoodles

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just done safe mode - nothing :)
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#15
Dan

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By "security" I was actually referring to your router; do you know if you have any sort of encryption setup, like WEP, WPA? Do you have any other computers connected via wireless? And yes, restarting in safe mode won't hurt and may help.
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