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BSOD - watchdog.sys?


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#16
Broni

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OK, then. You don't have any antivirus protection.
1. Download, and run Norton Removal Tool: http://service1.syma...005033108162039
Restart computer, run HJT, and make sure this entry is gone:
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
Do NOT post HJT log.

2. If the entry is gone, you need to install some security tool(s).
Free choices:

- Avast! free antivirus: http://filehippo.com...vast_antivirus/
- Avira free antivirus: http://www.free-av.c...load/index.html

- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalf...all.comodo.com/

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus.
If you decide to install Comodo, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

3. Run Cyberlink Powerdvd, and see what happens when you close it.
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#17
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emeraldnzl
I didn't see you reply, when I posted :)
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#18
emeraldnzl

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No problems.

You are doing what I would have done. :)

My apologies for not anticipating this.

regards
emeraldnzl
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#19
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No worries :)
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#20
bluefalcon

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O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

1. The bolded section above was nowhere to be found after running Norton removal tool.

2. Downloaded Avast antivirus (Windows firewall is on).

3. Ran Cyberlink Powerdvd playing a number of dvd's and opening it and closing it quite a few times and so far, so good. I'm still holding my breath as like I said earlier, there's been no set pattern as to when I get the BSOD. It can work 10 times in a row and appear to be fine or it'll happen everytime I run it. I'm keeping my fingers crossed lol
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#21
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Keep us posted.
Possibly, Norton's leftovers were causing this.
If it'll happen again, we'll reinstall video driver.
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#22
bluefalcon

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Keep us posted.
Possibly, Norton's leftovers were causing this.
If it'll happen again, we'll reinstall video driver.


I'll keep using it (almost to the point of overusing it lol) to see if I get another BSOD.

If it was the Norton leftovers I wonder why it did'nt happen earlier?. As I said, I never had any problem with it for years, this only started after I tried updating to a new version?. Computers :) lol

Would it be better to just reinstall the video driver regardless of it happens again or should we just take a "if it aint broke don't fix it" approach for now?.
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#23
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I wouldn't touch video driver for now, or we'll never know, if it was Norton leftover, or not.
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#24
bluefalcon

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I wouldn't touch video driver for now, or we'll never know, if it was Norton leftover, or not.


Ok. So should we consider this problem solved (hopefully for good) or are there a few more tips/tricks you'd like me to follow?
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#25
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We can consider it solved (for now). If the same problem arises, we'll know where to start.
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#26
bluefalcon

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We can consider it solved (for now). If the same problem arises, we'll know where to start.


Thank you so much for your help. :)
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#27
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You're very welcome :)
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#28
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It happened again :)

BSOD error said:

STOP: 0x0000008E (0xE0000001, 0xB47F3925, 0xAAAAE484, 0x00000000)

watchdog.sys - address B47F3925 base at B47F3000, datestamp 480254ab


Same error I mentioned in my very 1st post
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#29
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Well, we're gonna reinstall that video driver then.
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#30
bluefalcon

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Well, we're gonna reinstall that video driver then.


Ready when you are :)
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