[jbg99]

I had recurring problems with toolbars attaching each time IE started up that I could never get rid of. I ran Adaware, blocked location/address (www.search200 on Internet options, ran Spybot, etc. I got rid of the backlite, then eventually got eliminated the words but the white block - which effectively blocks out text or anything else I need to see. When I close IE, the white space even stays on my desktop. Appreciate any help you can provide. This is driving me crazy.
I followed the steps/guidance provided. Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 11:33:24 PM, on 5/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cox\Applications\app\Prism.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\cox\applications\app\CurtainsSysSvcNt.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Stop-the-Pop-Up Lite\stopthepop.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Real\RealOne Player\RealPlay.exe
C:\WINDOWS\system32\??plorer.exe
C:\PROGRA~1\SPYWAR~2\swdoctor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 2 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = www.washingtonpost.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\AUserInit.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.locgtdvvt...ifpiiTZPBo.cgi");\nuser_pref("browser.startup.page", 1); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\3i84itnv.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\3i84itnv.slt\prefs.js)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: AuthBHO.cBHO - {A4D90779-6CB2-4752-83C2-A2AB4D9A672D} - C:\Program Files\Cox\Applications\app\AuthBHO.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: (no name) - {BDC90727-A863-6C18-BCC3-F4049E94F6F1} - C:\DOCUME~1\Owner\APPLIC~1\MANAGE~1\Pop Program.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E60AF281-35BD-6840-EAFA-EFE25A416E3D} - C:\PROGRA~1\MANAGE~1\Pop Program.exe (file missing)
O3 - Toolbar: Cox Popup Blocker - {64634180-B0EA-48B6-82B7-9620D33362C1} - C:\Program Files\Cox\Applications\app\AuthBHO.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [sureshotpopupkiller] "C:\Program Files\Stop-the-Pop-Up Lite\stopthepop.exe" -minimized
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Test store 2 send] C:\Documents and Settings\All Users\Application Data\regs wait test store\Dale Readme.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [AuthConsoleStart] C:\Program Files\Cox\Applications\app\cox.exe
O4 - HKLM\..\Run: [anti barb part corn] C:\Documents and Settings\All Users\Application Data\Bird Scr Anti Barb\BikeBolt.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Qbdsd] C:\WINDOWS\system32\??plorer.exe
O4 - HKCU\..\Run: [ROAMHOPE] C:\DOCUME~1\Owner\APPLIC~1\ERRORB~1\RECTSLOW.exe
O4 - HKCU\..\Run: [Spyware Doctor] C:\PROGRA~1\SPYWAR~2\swdoctor.exe /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Curtains for Windows System Service (CurtainsSysSvc) - Authentium, Inc. - c:\program files\cox\applications\app\CurtainsSysSvcNt.exe
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


thanks for your help.

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Hi jbg99

Please read through the instructions before you start (you may want to print this out).

You are running HijackThis from its zipped archive; please create a new folder for it and unzip the program into it. It is very important you do this before anything else! From desktop\HJT\HijackThis.exe

Please set your system to show all files; please see here if you're unsure how to do this.

Lets see if this will finds any hidden Trojan’s http://www.ewido.net/en/download/
This setup contains the free as well as the plus-version of the ewido security suite. After the installation, a free 14-day test version containing all the extensions of the plus-version will be activated. At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.
when first run the program will auto-update, Run ewido now

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items:
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\AUserInit.exe
O2 - BHO: (no name) - {BDC90727-A863-6C18-BCC3-F4049E94F6F1} - C:\DOCUME~1\Owner\APPLIC~1\MANAGE~1\Pop Program.exe
O2 - BHO: (no name) - {E60AF281-35BD-6840-EAFA-EFE25A416E3D} - C:\PROGRA~1\MANAGE~1\Pop Program.exe (file missing)
O4 - HKLM\..\Run: [anti barb part corn] C:\Documents and Settings\All Users\Application Data\Bird Scr Anti Barb\BikeBolt.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Qbdsd] C:\WINDOWS\system32\??plorer.exe
O4 - HKCU\..\Run: [ROAMHOPE] C:\DOCUME~1\Owner\APPLIC~1\ERRORB~1\RECTSLOW.exe
Click on Fix Checked when finished and exit HijackThis.

Please download, install and run this disk cleanup utility called Cleanup version 4.0!
http://downloads.ste...p/CleanUp40.exe
It will get rid of any malware which may be hiding in your temp folders ( a common hiding place). You will also regain a massive amount of disk space. Here is a tutorial which describes its usage:
http://www.bleepingc...tutorial93.html
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.

Reboot into Safe Mode: please see here if you are not sure how to do this.

Using Windows Explorer, locate the following files/folders, and delete them:
C:\WINDOWS\system32\AUserInit.exe
C:\DOCUME~1\Owner\APPLIC~1\MANAGE~1\Pop Program.exe
C:\PROGRA~1\MANAGE~1\Pop Program.exe <--Delete the whole folder
C:\Documents and Settings\All Users\Application Data\Bird Scr Anti Barb\BikeBolt.exe
C:\DOCUME~1\Owner\APPLIC~1\ERRORB~1\RECTSLOW.exe
Exit Explorer.

If you were unable to find any of the files then please follow these additional instructions:
Download Pocket Killbox and unzip it; save it to your Desktop.
Run killbox and click the radio button that says Delete a file on reboot. For each of the files you could not delete, paste them one at a time into the full path of file to delete box and click the red circle with a white cross in it.
The program will ask you if you want to reboot; say No each time until the last one has been pasted in whereupon you should answer Yes. Let the system reboot.

Reboot as normal.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp
[b]Please post the logs From Panda virus scan and HJT.logWe will need them to remove previous infections that have left files on your system.

Kc