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Constant Firefox Crashes


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#1
dolface755

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Ok I'm some serious and very annoying problems with firefox lately. Go into certain websites and get "error firefox has found a critical error and needs to shut down" its not always the same website BUT it is always the same tech info when the error comes up. I've tried deleting my profile (which btw has a very strange file name) and starting with a new one, I've also tried uninstalling firefox and reloading a fresh copy, all to no avail. I'm including a screenshot of error and info if someone could help me plz. since I seem to be getting the same type of error in IE again on different websites and not all the time.

also including what i can from the firefox error console mozilla site is not very helpful with this


08:52:53:453
current 1.1.0
> JS frame :: chrome://dta/content/common/xpcom.jsm :: anonymous :: line 18
> JS frame :: chrome://dta/content/common/xpcom.jsm :: debug :: line 21
> JS frame :: file:///C:/Documents%20and%20Settings/Donna/Application%20Data/Mozilla/Firefox/Profiles/p6nh53n7.default/extensions/%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D/components/migrationService.js :: MM_migrate :: line 27
> JS frame :: file:///C:/Documents%20and%20Settings/Donna/Application%20Data/Mozilla/Firefox/Profiles/p6nh53n7.default/extensions/%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D/components/migrationService.js :: MM_observe :: line 198


08:52:53:589
notifying
> JS frame :: chrome://dta/content/common/xpcom.jsm :: anonymous :: line 18
> JS frame :: chrome://dta/content/common/xpcom.jsm :: debug :: line 21
> JS frame :: file:///C:/Documents%20and%20Settings/Donna/Application%20Data/Mozilla/Firefox/Profiles/p6nh53n7.default/extensions/%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D/components/filterManager.js :: FM_reload :: line 351
> JS frame :: file:///C:/Documents%20and%20Settings/Donna/Application%20Data/Mozilla/Firefox/Profiles/p6nh53n7.default/extensions/%7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D/components/filterManager.js :: FM_observe :: line 441

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#2
Broni

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Try Firefox clean reinstall: http://kb.mozillazin...talling_Firefox
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#3
dolface755

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Thank you very much for the information unfortunately however, I've already tried the clean reinstall from that site including installing it to a different folder and a different drive and putting a new profile into an entirely fresh folder nothing seems to be working i've tried looking up the errors on mozilla and the site for the link you have supplied and found nothing other then a clean reinstall not sure where to go from here but even accessing this reply from you i recieved the same error and had to use IE to open please if you have any other suggestions that would be wonderful
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#4
Broni

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I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#5
dolface755

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ok ty have done the check myself and computer is clean will send hijack log to forum to verify
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#6
casemonster

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looks like it's crashing when using java, i would try to install the latest framework from

http://java.com/en/d...ost=java.com:80
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#7
dolface755

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ty for the info tried downloading the newer version says I already have it stilll same problems whats annoying is its not crashing on the same sites all the time sometimes it will crash on game sites yesterday and today it only crashed whenever I tried logging into this site

I'm already sent message to Malware Forum 3 days ago but no one's replied i'm pretty sure computer is clean but just tryin to make sure :)
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#8
casemonster

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I would try to completely uninstall java and firefox, restart, and then install again. Since it only happens on certain sites and game sites (some login processes use java).
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#9
dolface755

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ok uninstalled both java and firefox again and did a clean install of both still happening
I've still gotten no response from the Hijack This log i sent it but my anti malware and anti virus are still both coming up clean
this is the error message i get when firefox crashes

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#10
casemonster

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Can't believe i didn't think of this earlier, disable all of your extensions and addons by, Tools -> Add-Ons
Try to enable them one by one to pick out the one that might be causing the crash.
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#11
dolface755

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thank you
did that and also tried starting firefox in safe mode with no add ons just to see this posting
as soon as geeks loaded fully i got the same error
but i can view geeks with EI

here's what i get when even tryin to view without logging into geekstogo with firefox

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  • firefox_in_geeks.jpg
  • firefox_ingeeks_2.jpg

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#12
Broni

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It looks like msvcr80.dll file is giving you a problem.
Search the computer for the file. Post its location(s), and version number.
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#13
dolface755

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I've got 12 listed not sure which one you need so i'm adding screen shot of search results n i'm sorry but i'm not sure how to go about finding out which version it is

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#14
Broni

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They're probably all the same, judging from the file size.
Right click on on located in C:\Windows\WinSxS\.........folder, click Properties, then Details tab to find the version.
It should read 8.0.050727.xxxx
If so, copy the file, and paste it in C:\Windows\system32 folder.
Restart computer.

Edited by Broni, 12 February 2009 - 04:17 PM.

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#15
dolface755

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ok copied file over and rebooted it was the version you stated
quickest way to find out if it did anything was trying to actually read your response the minute geeks starts firefox crashes with same error
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