Apply a Microsoft hotfix when computer wont start?
Posted 04 February 2009 - 06:44 PM
Posted 05 February 2009 - 05:31 AM
"A problem has been detected and Windows has been shut down to prevent damage to your computer.
STOP: 0x000000050 (0x8275A3FC, 0x00000008, 0x8275A3FC, 0X00000000)
disk.sys -- Address 8275A3FC base at 82759000, DateStamp 00000000"
So I went to Gateway support -- which had my error listed and a link to the hotfix at microsoft.com. I entered my email address and they sent me a link and a password to get the hotfix but how do I get it onto the laptop if I cannot get it to start? I understand that the SP1 for vista contains this hotfix also but that doesn't do much good in the current state of the computer. Cannot remember how to start in safe mode??? This is my parents laptop (they are older) -- I do not have any idea how it got this way. Thank you so much for taking the time to read this and try to help me.
Edited by thejules, 05 February 2009 - 05:46 AM.
Posted 05 February 2009 - 06:35 PM
To eliminate some possibilities, it'd good to see, if you can start in Safe Mode.
To do so, start the computer, and keep tapping F8 key, until menu appears:
Posted 06 February 2009 - 09:34 AM
Posted 06 February 2009 - 10:01 AM
Posted 06 February 2009 - 07:00 PM
Run Windows Memory Diagnostics Tool: http://www.geekstogo...ol-t177564.html
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