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cant run privacy master programm failure

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:tazz: hello out there, please help
I can see my encrypted files in my documents but I cannot seem to open, close, find padlock icon or even uninstall the Webroot privacy master. I have not forgotten my password, I cannot even get that far. when I click on the desktop icon or acces through start menu and click on programme, failure message occurs.
Woops - I may have tried deleting some of the sucure items (not recognising there strange encryped names!) and ever since cannot get to them.
They are there in cdrive but I cannot acces them.......any ideas welcomed
p.s webroot are inpossible to contact!
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