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Newly installed or updated programs won't connect to the internet.


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#1
sk8er982002

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Hello. I am having issues with programs that have been either installed or updated in the last month or so not connecting to the internet. I first noticed this when I cleaned my computer of Norton and installed COMODO Firewall and AntiVir to protect my computer. AnitVir was the first program I noticed that won't connect. Since then I have installed various other programs that will not connect to the internet as well as updated Mozilla Firefox earlier this week and began having problems connecting. I am currently running on a Acer Laptop with Windows Vista (32-bit edition) connected wirelessly to a Linksys Router. I have ran both Malwarebytes Anti-Malware and SUPERAntiSpyware with success. Any help is greatly appreciated.
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#2
Dan

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Hey sk8er982002,

Have you tried restarting your computer in Safe mode with Networking and seeing if the programs can connect to the Internet?

If they can, please download and run the Norton Removal Tool -- once it is finished, restart your computer. Can the programs now connect to the Internet (in normal mode)?

- Dan
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#3
sk8er982002

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Still no luck. When I booted up into Safe Mode with Networking, my laptop wouldn't connect at all. It would try to but give me the Limited Connectivity message and no programs would connect. Ran the Norton Removal Tool and still no connection for the programs that haven't been connecting to begin with.
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#4
Dan

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When I booted up into Safe Mode with Networking, my laptop wouldn't connect at all. It would try to but give me the Limited Connectivity message and no programs would connect

Did you try to connect via Wireless, or wired? Unfortunately, wireless access in Safe Mode with Networking generally won't work; try connecting with an Ethernet cable.

If you need to connect via Wireless, you could check to see if the Wireless Zero Configuration utility is started when in safe mode; to do so, please do the following:
  • Press Start
  • Select Run
  • Type services.msc and press OK
  • In the new window, scroll down to Wireless Zero Configuration (it'll be at the bottom) and ensure that it has a status of Started -- if it does not, start it.
I have a feeling that you have some security software causing you grief. Hence why I would like to see if you can get a connection in Safe Mode with Networking.

Please download HijackThis and install it -- restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

- Dan
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#5
sk8er982002

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I did try to connect using both wireless and wired but did not get anything either way.

Here are my logs you requested:

Startup Log:
StartupList report, 2/8/2009, 7:35:12 PM
StartupList version: 1.52.2
Started from : C:\Users\Kasey\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3RD2AQ9M\HiJackThis[1].EXE
Detected: Windows Vista SP1 (WinNT 6.00.1905)
Detected: Internet Explorer v7.00 (7.00.6001.18000)
* Using default options
==================================================

Running processes:

C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Steam\Steam.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Users\Kasey\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil9e.exe
C:\Users\Kasey\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3RD2AQ9M\HiJackThis[1].exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

NvSvc = RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
NvCplDaemon = RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
NvMediaCenter = RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
RtHDVCpl = RtHDVCpl.exe
SynTPStart = C:\Program Files\Synaptics\SynTP\SynTPStart.exe
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
eAudio = "C:\Acer\Empowering Technology\eAudio\eAudio.exe"
IAAnotif = C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
eRecoveryService =
PLFSet = rundll32.exe C:\Windows\PLFSet.dll,PLFDefSetting
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Zune Launcher = "C:\Program Files\Zune\ZuneLauncher.exe"
IgfxTray = C:\Windows\system32\igfxtray.exe
HotKeysCmds = C:\Windows\system32\hkcmd.exe
Persistence = C:\Windows\system32\igfxpers.exe
COMODO Internet Security = "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
avgnt = "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MsnMsgr = "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
Aim6 = "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
Steam = "c:\program files\steam\steam.exe" -silent
WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe
ehTray.exe = C:\Windows\ehome\ehTray.exe
SUPERAntiSpyware = C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

[AdobeUpdater]
=

--------------------------------------------------

Load/Run keys from C:\Windows\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs= C:\Windows\system32\guard32.dll

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\Windows\system32\ssText3d.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll - {3049C3E9-B461-4BC5-8870-4C09146192CA}
(no name) - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll
NameSpace #7: C:\Program Files\Bonjour\mdnsNSP.dll

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: C:\msimg32.dll


--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\system32\webcheck.dll

--------------------------------------------------
End of report, 8,024 bytes
Report generated in 0.063 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


Uninstall List:
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Acer Assist
Acer Crystal Eye webcam
Acer Crystal Eye webcam
Acer eAudio Management
Acer eDataSecurity Management
Acer eLock Management
Acer Empowering Technology
Acer eNet Management
Acer ePower Management
Acer ePresentation Management
Acer eSettings Management
Acer GridVista
Acer Mobility Center Plug-In
Acer Registration
Acer ScreenSaver
Acer VCM
Activation Assistant for the 2007 Microsoft Office suites
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Linguistics CS3
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Photoshop CS3
Adobe Reader 8.1.0
Adobe Setup
Adobe Shockwave Player
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
AIM 6
Apple Software Update
Audio Solution Free Edition v7.1
Avira AntiVir Personal - Free Antivirus
Backspin Billiards
Big Kahuna Reef
Bowling Evolution 1.07
Broadcom Gigabit Integrated Controller
Cake Mania
Chuzzle
COMODO Internet Security
Counter-Strike: Source
GearDrvs
GlassFish V2 UR2
Half-Life 2
Harry's Filters 3.01
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB945282)
Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB946040)
Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB946308)
Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB947540)
Hotfix for Microsoft Visual C# 2008 Express Edition with SP1 - ENU (KB947789)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
J2SE Development Kit 5.0 Update 16
J2SE Runtime Environment 5.0 Update 16
Java™ 6 Update 6
Java™ 6 Update 7
Launch Manager
LimeWire 4.18.3
Mahjong Escape Ancient China
Mahjongg Artifacts
Malwarebytes' Anti-Malware
Messenger Plus! Live
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Games for Windows - LIVE Redistributable
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Silverlight
Microsoft SQL Server 2008 Management Objects
Microsoft SQL Server Compact 3.5 SP1 Design Tools English
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft Visual C# 2008 Express Edition with SP1 - ENU
Microsoft Visual C# 2008 Express Edition with SP1 - ENU
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for .NET Framework - enu
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for Win32
Microsoft Works
Microsoft XNA Framework Redistributable 3.0
Microsoft XNA Game Studio 3.0
Microsoft XNA Game Studio 3.0 (ARP entry)
Microsoft XNA Game Studio 3.0 (Platformer)
Microsoft XNA Game Studio 3.0 (Redists)
Microsoft XNA Game Studio 3.0 (Shared Components)
Microsoft XNA Game Studio 3.0 (VCSExpress)
Microsoft XNA Game Studio 3.0 (XnaLiveProxy)
Microsoft XNA Game Studio 3.0 Documentation
Microsoft XNA Game Studio Platform Tools
Mozilla Firefox (3.0)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
NetBeans IDE 6.1
NTI Backup NOW! 4.7
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
OpenOffice.org Installer 1.0
Orion
PDF Settings
PowerProducer
Prish Image Resizer
QuickTime
RealPlayer
Realtek High Definition Audio Driver
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Sid Meier's SimGolf
SQL Server System CLR Types
Steam
SUPERAntiSpyware Free Edition
Synaptics Pointing Device Driver
Team Fortress 2
Update for Microsoft Office 2007 Help for Common Features (KB957244)
Update for Microsoft Office Excel 2007 Help (KB957242)
Update for Microsoft Office OneNote 2007 Help (KB957245)
Update for Microsoft Office PowerPoint 2007 Help (KB957247)
Update for Microsoft Office Word 2007 Help (KB957252)
Update for Microsoft Script Editor Help (KB957253)
Update for Office 2007 (KB946691)
VLC media player 0.9.8a
Winbond CIR Drivers
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Player Firefox Plugin
WinRAR archiver
WinSCP 4.1.6
XP Codec Pack
Yahoo! Toolbar
Zuma Deluxe
Zune
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)

I have a feeling that you are right about some security software causing this. I've tried uninstalling some programs (like COMODO) but I cannot pinpoint the sorce of it.
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#6
Dan

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I can't really see any overly problematic programs running on your computer; the only thing I'm thinking right now is that it's possible that if Norton wasn't completely uninstalled, then when you installed your new anti-virus, there may have been a conflict. I would recommend uninstalling all security software on your computer and then reboot your computer to see if you can connect to the Internet?

Another thing to check would be to ensure the Windows Firewall isn't running (goto Start --> Run --> type services.msc and press OK -- in the list of services, ensure the firewall does not have a status of Started.

I'm really surprised you can't connect to the Internet whilst in Safe mode with Networking, even when wired. That just seems plain odd to me :)
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#7
sk8er982002

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I wanted to let you know that I went and reformatted my hard drive. Everything seems to be working again. Currently working on installing the rest of my programs and gonna watch for any mysterious problems to occur this time. Thank you for the help. I'll be back if I have any other questions.
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#8
Dan

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I'm sorry we couldn't get this one fixed in time -- thanks for letting us know how you managed to resolve your issue; feedback is always appreciated :)

- Dan
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#9
Feeny

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I am having almost the exact problem. I am using an acer laptop and a few weeks ageo tryed to install firefox 3. When I ndid it stoped working (firefox that is). And now nohting will connect to the internet excpt for IE and AIM. Im running Vista. I have tryed uninstalling and re-installing firefox and updating it, with no sucess. I have changed all the settings I know of in firefox and in vista reguarding internet connections. I have updated everything i can think of on the computer and nohting has worked.

So in summary, only IE and AOL instant messanger works, nothing else connects to the internet. Any ideas?

(P.S. If this is in the wrong place, or I messed something up please tell me. I just joined, thanks.)
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#10
polishsek

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I am having the exact same problem. Firefox was working until it automatically updated and now it won't connect. Old internet explorer and aim both work however. I tried to update internet explorer and it did not work so I restored my computer. I am running an HP with Windows Vista 32 bit. I tried removing Norton to put on Windows One Care. That is when I first noticed it. Windows One Care tells me it can't connect to the internet to finish installing. I've turned off firewalls and have tried everything. I can't figure out why it will no longer connect. Any suggestions? Please!
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