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DVD-RW Drive Not Working


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#1
hlgcory

hlgcory

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I have a Dell XPS 410 which has been my primary computer for the last 3 years or so and recently the DVD-RW drive has stopped working. It will not recognize discs whether DVD,CD. Here is what I have tried:

-I have try both music and data discs to no avail as well.
-I've checked the device manager which reports the drive is working properly.
-I've also attempted to update the drivers with no luck.

The drive is a TSSTcorp DVD+-RW TS-H553A. I am also not able burn any DVD's or CD's. I have attempted to burn an iso file to DVD with imgburn and nero and they both say there is no media in the drive when I attempt to burn. Before I replace the dirve i'd like to verify the issue is with the drive. Any suggestions? Any help would be greatly appreciated. I am running windows xp SP3 on my machine.

Thanks,

Cory

Edited by hlgcory, 08 February 2009 - 03:41 AM.

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#2
Broni

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Optical drives don't need any extra drivers in XP.

Try one of these:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

If the above doesn't help, most likely, you need new drive.
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#3
hlgcory

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Thanks for the reply. I tried step 1 with no success. For step 4 I dont see the IDE ATA/ATAPI option in the device manager list. Is this a problem? The only way I can see the drive is under "DVD/CD-ROM Drives". I'm going to try step 3 next.
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#4
Broni

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Can you post a screenshot of your Device Manager?
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#5
hlgcory

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Sure, i've attached a screenshot in ms, if you need it in another format let me know.

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#6
Broni

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Not everyone likes to open .doc files, so here it's the image:

Posted Image

Expand SCSI, and RAID controllers. What's listed there?
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#7
hlgcory

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I've uploaded a .jpg this time. There are two options. One is Intel® ICH8R/DO/DH SATA RAID Controller and the other is SCSI/RAID Host Controller.

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  • Dev.jpg

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#8
Broni

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I'm not sure what is the step, when RAID is involved, and I don't want to give you bad advice.
Did you try option 2, and 3?
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#9
hlgcory

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I have not yet. I am a bit apprehensive to edit the registry however I will go ahead and back it up and then try those fixes to see where that gets us.
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#10
Broni

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No problem :)
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