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Explorer.exe error[RESOLVED]


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#16
dandima_nc

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Hi again

I did as you told me and so I remembered also why I had turned off Dr.Watson some time ago. After restarting computer, I selected one of those video files that were leading me towards that error message, and got Windows Explorer freeze for some time, then that "Dr.Watson Postmortem Debugger encountered an error and needs to close" error message. I had to go to Task Manager - processes and manually "close" Dr.Watson. Windows seemed to restart as if I logged off, then I opened again Windows Explorer, selected another troubling file and the sequence repeated itself. The difference: this time there were two 'drwatson32.exe' running, the one that I thought I closed before and another one. Under no circumstances had I managed to end the first one, but I tried to end the second and Windows restarted again, in same conditions.
A while ago, I guess that would mean 1.5 months I had the same problem and found out via Internet (I think even on this site) that the problem should be eliminated once having Dr.Watson turned off. Some time I had no more problems, then... this thing I related in my first post drove me crazy and had to effectively ask for assistance.

Thank you and I have a little request: I'll be here in front of my computer until you have to quit for tonight, so please, when you think you're posting your last reply tonight, let me know, so that I could turn my computer off. But I repeat, as long as you have time to help me I won't move, it's far too important to me having this solved out without having to format my HDD and reinstall XP.
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#17
Metallica

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This will be my last post in this thread for tonight (it's almost my bedtime and I have some others to attend to)

I was actually surprised to see drwatson was off. since that is what I wanted to do.
But after your last post something else is puzzling me.

One of the errors was triggered by dbghelp.dll

Can your turn DrWatson back off.

Please download Process Explorer by Systernals from HERE

Unzip Process Explorer and double click on procexp.exe

Then click on Find > DLL > in the dialog box fill out dbghelp.dll

Give me the list of processes the dll is found in.

Regards,
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#18
dandima_nc

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OK, here they are:

[System Process] 4040 C:\WINDOWS\system32\dbghelp.dll
procexp 4040 C:\WINDOWS\system32\dbghelp.dll


Just to let u know: at first, when I doubleclicked that executable it asked me for some package with Microsoft Debugging Tools to be installed.
The second time I launched it it didn't show that dialog box again.

I'll stick around another 15 minutes just to see if you consider there is anything more to be done tonight. Else, I'll be pleased to meet u again tomorrow evening. I'll be home in front of my computer around 17 GMT and I'll expect some new indication if you have time to continue assisting me.

Thank you a lot and good night.
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#19
Metallica

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I found one possible solution.

Can you check under Add/Remove Software if you have the DM4V codec installed?

If so remove it and try again.

Regards,
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#20
dandima_nc

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Hello Pieter

I checked the list under Add/Remove Programs and there is no such thing. But, like I mentioned before, I'm using AceMegaCodecsPack as a library for playing video files. Do you happen to know how to check this codecs pack for that specific codec, for I have no clue how to do this? Or should I simply try remove AceMegaCodecsPack and see what happens?

Thank you for your comeback
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#21
Metallica

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Hi dandima_nc,

I couldn't find anywhere if that is part of this pack or not.
I think it is worth a shot.

Regards,
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#22
dandima_nc

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Well Pieter, you were right, it was worth it! I can now select my video files without getting into trouble with Explorer.exe and DrWatson. I uninstalled ACEMegaCodecsPack, restarted the computer, ran Spybot and SpySubtract, restarted again and now I'm fine with this.

But if you have time, I still have some questions for you:

1. Can you recommend me a trusted video library instead of this one? I'm asking you this because I verified those videos that used to drive me nuts and some other ones just to see how the player behaves without its codec library and one of them won't play. I get the message "Windows Media Player has encountered an inconvenience and needs to close", but this didn't happen before uninstalling that codec pack. I ran G-Spot to see if I'm missing something and it told me I don't have some audio codec. So any suggestion of what I should download and use as an encyclopaedia of codecs would be really great (I'm expecting that other videos will give me similar errors from now on).

2. When you asked me to look over the events recorded in Event Viewer under Application I noticed those errors that keep repeating and I mentioned them as a "post-scriptum" to that message. Is there everything fine?

3. Can you please take a minute and look over another problem troubling me and give me a clue of what I should do? I posted it on 13th of May and I didn't get a solution or at least a reply from an expert saying there is no solution after all. The link is: http://www.geekstogo...03&hl=accessing

I'm truly grateful for what you have done for me, you guys are doing a great job here and I hope that someday I'll be able to make it somehow up to you.
Best wishes for you Pieter and if you have the time to look over the questions above and reply to me again sometime, that would be great.
Good luck and thank you again!

Edited by dandima_nc, 16 May 2005 - 01:16 PM.

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#23
Metallica

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1. Personally I use Zoomplayer: http://www.inmatrix...._download.shtml for everything WMP doesn't like.

2. Crashes and bugs happen. As long as they don't bother you there is no use in trying to figure out everything in Event Viewer.

Been there, tried that, drove me nuts.
I did learn a few things though

3. I'll gladly have a look at your other topic, but I'm glad to say each forum has it's own specialists and they are probably better equipped to help you then I am.

Regards,
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#24
dandima_nc

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I'm already downloading that tool.

Thank you for everything! Guess this topic will be closed in short time...

Good night... and I hope Netherlands won't beat Romania too hard in June in Rotterdam (don't know whether you're into football or not, but thought that would be a good last reply :tazz: )
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#25
Metallica

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I'll ask the boys to stop after 1-0 :tazz:

Please do have a look at my site about removing and preventing spyware.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. ;)

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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