[usafjonny04]

i have recently been duped into thinking that this was an amazing program and actually paying for it to relieve myself of the 700+ viruses it said i had. i then downloaded another program that my wife had asked me to download just in case and the results were that the winiguard that i had downloaded ended up being a virus itself... so now down 50 bucks and sitting here with a jacked up computer, while in the desert deployed i might add, i have no idea what to do to get my computer running normal again. i have deleted the winiguard and filed for a refund but my computer is still having problems. my internet only seems to work when i open up skype which i don't understand, and i still don't have an antivirus program on my computer. what should i do????

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Hi,

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[ZEUS_GB]

Hi,

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[usafjonny04]

when i delete all of my antivirus should i delete my windows defender... if so how do i do this???

[Anthony19]

Hello usafjonny04

Please get checked by the malware removalist and get the all clear from them befor proceeding further here

i dont know why you need to uninstall windows defender , but i belive you can uninstall from the Add/remove programs located in the control panel ( dont quote me on it though lol )


I recommend you install either zone Alarm ( Firewall ) or Comodo

also i recommend you installing Avast or Avril ( Antivirus scanner )

try and slow the viruses so less work for the removalist

Sorry i can no further assist in malware removal in this forum , sorry for any inconvience

i would be happy to assist you further once you get cleaned up by a trained malware removalist staff , Thank you for your co-operation

Good luck , and happy computing !!

Anthony19

[Anthony19]

Duplicate post , sorry for any inconvience caused

Computer lagged and was unsure if the post went through so i clicked the post again

Anthony19

Edited by Anthony19, 10 February 2009 - 02:09 AM.