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Intermittent IE Crash with Java error log


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#1
cubbie1

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I am having a problem a few times a week with an IE session crashing on me when I use my Ameritrade trading site and their real-time Streamer Application with uses Java. Here is the error log that is placed on my desktop when it occurs.
Any help appreciated.


An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D07014F
Function=Java_sun_awt_windows_WColor_getDefaultColor+0x28D4
Library=C:\Program Files\Java\j2re1.4.1_02\bin\awt.dll

Current Java thread:
at sun.awt.windows.WToolkit.eventLoop(Native Method)
at sun.awt.windows.WToolkit.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7C900000 - 0x7C9B0000 C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F4000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C68000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DD0000 C:\WINDOWS\system32\USER32.dll
0x77F10000 - 0x77F56000 C:\WINDOWS\system32\GDI32.dll
0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778CC000 C:\WINDOWS\system32\SHDOCVW.dll
0x77A80000 - 0x77B14000 C:\WINDOWS\system32\CRYPT32.dll
0x77B20000 - 0x77B32000 C:\WINDOWS\system32\MSASN1.dll
0x754D0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76C30000 - 0x76C5E000 C:\WINDOWS\system32\WINTRUST.dll
0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771AC000 C:\WINDOWS\system32\OLEAUT32.dll
0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll
0x5B860000 - 0x5B8B4000 C:\WINDOWS\system32\NETAPI32.dll
0x771B0000 - 0x77256000 C:\WINDOWS\system32\WININET.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll
0x773D0000 - 0x774D2000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7C9C0000 - 0x7D1D4000 C:\WINDOWS\system32\SHELL32.dll
0x5D090000 - 0x5D127000 C:\WINDOWS\system32\comctl32.dll
0x67330000 - 0x6735F000 C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\asOEHook.dll
0x7C340000 - 0x7C396000 C:\WINDOWS\system32\MSVCR71.dll
0x75F80000 - 0x7607C000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77B40000 - 0x77B62000 C:\WINDOWS\system32\appHelp.dll
0x76FD0000 - 0x7704F000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x77260000 - 0x772FE000 C:\WINDOWS\system32\urlmon.dll
0x5AD70000 - 0x5ADA8000 C:\WINDOWS\system32\UxTheme.dll
0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll
0x77A20000 - 0x77A74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661D000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77A13000 C:\WINDOWS\system32\SETUPAPI.dll
0x00E50000 - 0x00ED8000 C:\WINDOWS\system32\shdoclc.dll
0x10000000 - 0x1000E000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x01110000 - 0x011CB000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x5EDD0000 - 0x5EDE7000 C:\WINDOWS\system32\olepro32.dll
0x012D0000 - 0x012EC000 C:\Program Files\Norton AntiVirus\NavShExt.dll
0x012F0000 - 0x0130A000 C:\WINDOWS\system32\ccTrust.dll
0x76080000 - 0x760E5000 C:\WINDOWS\system32\MSVCP60.dll
0x76B20000 - 0x76B31000 C:\WINDOWS\system32\ATL.DLL
0x75E90000 - 0x75F40000 C:\WINDOWS\system32\SXS.DLL
0x01330000 - 0x015F5000 C:\WINDOWS\system32\xpsp2res.dll
0x75CF0000 - 0x75D81000 C:\WINDOWS\system32\mlang.dll
0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\wsock32.dll
0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll
0x71A50000 - 0x71A8F000 C:\WINDOWS\system32\mswsock.dll
0x662B0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F1C000 C:\WINDOWS\system32\RASAPI32.DLL
0x76E90000 - 0x76EA2000 C:\WINDOWS\system32\rasman.dll
0x76EB0000 - 0x76EDF000 C:\WINDOWS\system32\TAPI32.dll
0x76E80000 - 0x76E8E000 C:\WINDOWS\system32\rtutils.dll
0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll
0x77C70000 - 0x77C93000 C:\WINDOWS\system32\msv1_0.dll
0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll
0x745E0000 - 0x748A6000 C:\WINDOWS\system32\msi.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\system32\sensapi.dll
0x769C0000 - 0x76A73000 C:\WINDOWS\system32\USERENV.dll
0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll
0x76FC0000 - 0x76FC6000 C:\WINDOWS\system32\rasadhlp.dll
0x7D4A0000 - 0x7D785000 C:\WINDOWS\system32\mshtml.dll
0x01BD0000 - 0x01BF7000 C:\WINDOWS\system32\msls31.dll
0x02140000 - 0x0216A000 C:\WINDOWS\system32\msimtf.dll
0x02170000 - 0x021BB000 C:\WINDOWS\system32\MSCTF.dll
0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.DLL
0x021F0000 - 0x0220B000 C:\Program Files\Common Files\Symantec Shared\Script Blocking\scrauth.dll
0x02320000 - 0x0233E000 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrBlock.dll
0x0FFD0000 - 0x0FFF8000 C:\WINDOWS\system32\rsaenh.dll
0x75E60000 - 0x75E73000 C:\WINDOWS\system32\cryptnet.dll
0x4D4F0000 - 0x4D548000 C:\WINDOWS\system32\WINHTTP.dll
0x75C50000 - 0x75CBE000 c:\windows\system32\jscript.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\system32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\system32\msacm32.drv
0x77BE0000 - 0x77BF5000 C:\WINDOWS\system32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\system32\midimap.dll
0x03170000 - 0x0318C000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll
0x66E50000 - 0x66E90000 C:\WINDOWS\system32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76200000 - 0x76271000 C:\WINDOWS\system32\mshtmled.dll
0x767F0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x6D820000 - 0x6D82F000 C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
0x6D780000 - 0x6D796000 C:\Program Files\Java\j2re1.4.1_02\bin\jpiexp32.dll
0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll
0x6D7C0000 - 0x6D7D4000 C:\Program Files\Java\j2re1.4.1_02\bin\jpishare.dll
0x6D340000 - 0x6D46A000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\client\jvm.dll
0x6D1E0000 - 0x6D1E7000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\hpi.dll
0x6D310000 - 0x6D31E000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\verify.dll
0x6D220000 - 0x6D239000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\java.dll
0x6D330000 - 0x6D33D000 C:\PROGRA~1\Java\J2RE14~1.1_0\bin\zip.dll
0x6D000000 - 0x6D105000 C:\Program Files\Java\j2re1.4.1_02\bin\awt.dll
0x6D190000 - 0x6D1E0000 C:\Program Files\Java\j2re1.4.1_02\bin\fontmanager.dll
0x73760000 - 0x737A9000 C:\WINDOWS\system32\ddraw.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\system32\DCIMAN32.dll
0x73940000 - 0x73A10000 C:\WINDOWS\system32\D3DIM700.DLL
0x6D720000 - 0x6D731000 C:\Program Files\Java\j2re1.4.1_02\bin\jpicom32.dll
0x6D2E0000 - 0x6D2EE000 C:\Program Files\Java\j2re1.4.1_02\bin\net.dll
0x6D2B0000 - 0x6D2D1000 C:\Program Files\Java\j2re1.4.1_02\bin\jsound.dll
0x732E0000 - 0x732E5000 C:\WINDOWS\system32\RICHED32.DLL
0x74E30000 - 0x74E9C000 C:\WINDOWS\system32\RICHED20.dll
0x71D40000 - 0x71D5C000 C:\WINDOWS\system32\actxprxy.dll
0x5E0C0000 - 0x5E0CD000 C:\WINDOWS\system32\PSTOREC.DLL
0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\system32\PSAPI.DLL

Local Time = Fri May 06 08:27:53 2005
Elapsed Time = 95627
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot™ Client VM (1.4.1_02-b06 mixed mode)
#
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#2
Metallica

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Are you using the latest versions of JavaVM and Windows (that is SP4 for windows 200 I think)

Regards,
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#3
cubbie1

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Hi Pieter,

Nice to chat with you again since you helped clean up my old PC with spyware issues (plus the education on preventative measures) last December.

This problem occurs on a new PC with XP that is up to date. Regarding the Java, if your question is whether the version of Java I'm using is current, the 4.1_02 is cuurent. I even uninstalled once and reinstalled. Thought I had it resolved but then it started again.
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#4
Metallica

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I found this thread at the java developers forum:

http://forum.java.su...threadID=449607

Does it ring any bells as to using a certain font that sets of the error?

Regards,
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#5
cubbie1

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Well I do have XP Pro. I'm not sure about the font thing. The Ameritrade application that i have open contains 4 windows each of a streaming data feed that does a realtime stock chart and another Window which contains a stock watch list where data is updated real-time (bid price, ask price % change etc.) The fonts I never change. The only thing that changes is the stock in the charts or the content of stocks in the watch list. It can be fine for some time and then abuptly close and all the windows for that IE seesion shut down. The other IE session (for a stock chat room) stays open.

Comparing the Exception violation to mine, theirs says there is a problem in a Font function where mine says "getdefaultColor+0x28d4" which is even more confusing if 'color' is involved somehow..
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#6
cubbie1

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Just for the heck of it, I signed up for that Java Forum and posted the question I gave you there....Could this be monitor related? I have 2 big Sony monitors with this system.
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#7
Metallica

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I don't think it has anything to do with your monitors.
I also found someone on another forum that gets almost the same errors using a chatroom.

If anything useful comes out of that, I'll let you know.

Regards,
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#8
Dan

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This problem may be occurring due to incorrect Display settings -- are yours correct?
Start > Settings > Control Panel > Double Click on the 'Display' icon.
Click the Settings tab. Set your 'Colors' to '256 colors'.
Were your Display Settings correct / did this in any way help?
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#9
cubbie1

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I use 2 1280 x 1024 Sony Monitors one using VDI. The color Quality is set to 32 bit for both (16 and 32 bit are the only options). Maybe too much for Java??

In regards to the message from Pieter about chat rooms....the chat room IE session stays active fine its only the Ameritrade IE session that cancels.

Thanks
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