It looks like that programme will need to be reloaded as one of the dependency files is missing and unfortunately that does not tell us which one it is. Before you reload the programme back up its data as a fail safe although it should just overwrite the neccessary files
You can rerun the OCX programme now and select uninstall and then delete from your desktop that will remove the right click option (unless you want to keep it )
What I will do now is remove my tools and secure you but I will continue on with this problem until it gets resolved
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so...Download and run this small programme
and hit the cleanup button. It will remove all the programmes we have used plus itself. MBAM can be uninstalled via control panel add/remove along with ERUNT. But they may be useful tools to keep
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
- Click Start.
- Open My Computer.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
Please download JavaRa
to your desktop and unzip it to its own folder
- Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
- Accept any prompts.
- Open JavaRa.exe again and select Search For Updates.
- Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
Now to get you off to a good start we will clean your restore points
so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points
, but this is my method:
- Select Start > All Programs > Accessories > System tools > System Restore.
- On the dialogue box that appears select Create a Restore Point
- Click NEXT
- Enter a name e.g. Clean
- Click CREATE
You now have a clean restore point, to get rid of the bad ones:
- Select Start > All Programs > Accessories > System tools > Disk Cleanup.
- In the Drop down box that appears select your main drive e.g. C
- Click OK
- The System will do some calculation and the display a dialogue box with TABS
- Select the More Options Tab.
- At the bottom will be a system restore box with a CLEANUP button click this
- Accept the Warning and select OK again, the program will close and you are done
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?