[CrzyLace07]

I ran the diagnostics and said there was an error saying link to iTunes store failed. I clicked next and this is what it said.....
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number 1447C888E4998D3E

Current user is an administrator.
The current local date and time is 2009-02-11 19:58:19.
iTunes is not running in safe mode.

Video Display Information

ATI RADEON XPRESS 200M Series


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2F48A84D-6510-46EE-A10A-99A3C5ED8B6A}
Description: WAN (PPP/SLIP) Interface
IP Address: 75.209.175.228
Subnet Mask: 255.255.255.255
Default Gateway: 75.209.175.228
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969

Lease Expires: Wed Dec 31 17:00:00 1969

DNS Servers: 66.174.92.14
66.174.92.14
69.78.96.14

Active Connection: NationalAccess - BroadbandAccess
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-02-11 19:47:24.

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if you are still having this issue. Here is how I managed to fix it.


go to your IE >> TOOLS >> INTERNET OPTIONS >> CONNECTIONS >> LAN SETTINGS

UNCHECK the option "Automatically Detect Setting"


Took me 2 days to figure this out.
ARRRGH

I guess this option is checked by default now.

Arvinder

[arvinder]

if you are still having this issue. Here is how I managed to fix it.


go to your IE >> TOOLS >> INTERNET OPTIONS >> CONNECTIONS >> LAN SETTINGS

UNCHECK the option "Automatically Detect Setting"


Took me 2 days to figure this out.
ARRRGH

I guess this option is checked by default now.

Arvinder

[jackbof]

I think you're learning that iTunes is inherently buggy. I've gone through the 'automatically detect' thing, checking it and unchecking it, it doesn't make a difference in my case. I'm making the move to Real player because there are too many annoyances like this in itunes...I've already converted what I can and resampled what I couldn't convert. It's a pain but I need a player that's stable.

The only thing that has helped stop that error (for me) is to close itunes and reopen it. That works every time but that's not acceptable to me as a fix...
-jak

[dekson5]

I have the same problem on my pc dell inspiron 1526
The problem is netvork conection pls if now somebody help me this is the problem
Thanks for understanding

Attached Files

•  iTunes_Diagnostics123.rtf   2.71KB   679 downloads

[cpman26]

un-check use a proxy server in internet options
that worked for me!