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win32k.sys Problem


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#1
Josho495

Josho495

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Lately I've been getting frequent BSOD caused by win32k.sys

These restarts have been happening randomly... while on the net or playing a game.

Here is a list of my specs.

Windows: Windows XP5.1 (Build 2600) Service Pack 3
Internet Explorer: 7.0.5730.13
Memory (RAM): 2815 MB
CPU Info: Intel® Core™2 Extreme CPU Q6850 @ 3.00GHz
CPU Speed: 2956.8 MHz
Sound card: SB X-Fi Audio [8C00]
Display Adapters: NVIDIA GeForce 8800 Ultra | NVIDIA GeForce 8800 Ultra | NetMeeting driver | RDPDD Chained DD
Monitors: 1
Screen Resolution: 1680 X 1050 - 32 bit
Network: Network Present
Network Adapters: NVIDIA nForce Networking Controller #2 - Packet Scheduler Miniport
CD / DVD Drives: E: ASUS DRW-1814BLT | F: TAZWH T2JCX63
COM Ports: COM1
LPT Ports: NOT Present
Mouse: 3 Button Wheel Mouse Present
Hard Disks: C: 465.8GB | D: 465.8GB
Hard Disks - Free: C: 205.2GB | D: 117.5GB
USB Controllers: 2 host controllers.
Firewire (1394): 1 host controllers.
PCMCIA (Laptops): Not Installed
Manufacturer: Phoenix Technologies, LTD
Product Make: 122-CK-NF68
AC Power Status: OnLine
BIOS Info: AT/AT COMPATIBLE | 09/28/07 | Nvidia - 42302e31
Time Zone: E. Australia Standard Time
Battery: No Battery
Motherboard: EVGA 122-CK-NF68
Modem: Nokia N95 USB Modem

:


I had this problem previously and I bought new ram thinking it would solve it but to no avail.

Any help appreciated!
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#2
Broni

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Download, and install WhoCrashed: http://www.resplende...rashedSetup.exe
Open it, click Analyze button.
WhoCrashed will create report.
Copy, and paste it into your next reply.
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#3
Josho495

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Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Fri 13/02/2009 1:10:57 PM your computer crashed
This was likely caused by the following module: win32k.sys
Bugcheck code: 0x10000050 (0xBBAA7BBC, 0x0, 0xBF801979, 0x2)
Error: Unknown
file path: C:\WINDOWS\system32\win32k.sys
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Fri 13/02/2009 12:51:19 PM your computer crashed
This was likely caused by the following module: win32k.sys
Bugcheck code: 0x1000000A (0xFFFFC003, 0x1C, 0x0, 0x804FA257)
Error: Unknown
file path: C:\WINDOWS\system32\win32k.sys
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

Edited by Josho495, 13 February 2009 - 07:13 AM.

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#4
Broni

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Do you use IntelliPoint mouse?
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#5
Josho495

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I do not use an IntelliPoint Mouse.
Just and ordinary Microsoft mouse (white).

I received another Blue Screen but not related to wink32.sys

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Sat 14/02/2009 2:22:13 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000000A (0x754CC3C, 0x1C, 0x0, 0x805022E9)
Error: Unknown
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

Edited by Josho495, 13 February 2009 - 11:03 PM.

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#6
Broni

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Run Windows Memory Diagnostics Tool: http://www.geekstogo...ol-t177564.html
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#7
Josho495

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I had this error previously so I bought new RAM (compatible with my mobo) thinking it would solve the error.

I still receive the same error though.

It shouldn't be anything to do with RAM??

Edited by Josho495, 14 February 2009 - 12:39 AM.

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#8
Broni

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This is exactly what I'm thinking. Run the tool, please.
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#9
Josho495

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Thanks for all your help but I found it was a Malware problem (registry). It has been fixed now. I have not received any errors or blue screens at all.

Thanks again!

Cheers
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#10
Broni

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Very good, then :)
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