Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Kaspersky internet security


  • This topic is locked This topic is locked

#1
jimfdowning

jimfdowning

    Member

  • Member
  • PipPipPip
  • 144 posts
Hi

:)

downloaded a trial of Kaspersky internet security to try

works fine but if i do an online scan at either kapersky or f-secure

i get a blue screen with a klif.sys error ?something about it ending abrubtly

then it begins a memory dump

i have tried disabling kap before the online scans but still get same error.

i uninstalled kap and the online scan worked fine so im pretty sure the klif.sys file is a kapersky file

any ideas?

thanks for you help

:)
  • 0

Advertisements


#2
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
klif.sys is a Kaspersky file

If you have a Kaspersky product installed, then you will get a BSOD when you run its online scan. Seems to have a conflict with F-Secure as well.



try run the Kaspersky Removal Tool from here

http://support.kaspe.../?qid=208279463

Then the problem should be fixed
  • 0

#3
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
i want tokeep kaspersky not rmove it.

just need to know how to fix the blue screen when i do the online scans?

any ideas
  • 0

#4
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
I know if i uninstall kaspersky the online scans will not blue screen me. :)

But i want to keep kaspersky as i believe it to be the best virus protection :)

If the conflict cannot be fixed without uninstalling kaspersky do you reccomend another equally as good app?

dont give up yet though . i really want kaspersky :)
  • 0

#5
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
You cant, as long as you have Kaspersky you wont be able to do those scans
  • 0

#6
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
Ahhh i see

and thats the same with anybody with kaspersky is it?

one more thing did a scan and it found some vunerablities, can you take a look at them for me

ive attached them

thanks

Attached Files


  • 0

#7
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
Also do you reccommend any other virus protection?

:)
  • 0

#8
Anthony19

Anthony19

    Member

  • Member
  • PipPipPip
  • 384 posts
Hello jimfdowning

Quote:" best virus protection " , no such thing :)

Quote:" and thats the same with anybody with kaspersky is it? " , Anyone with kaspersky installed and trying to do an online scan with kaspersky ... will have the same results

There are Other online scanner out there.. but i am unable to list them ( that would be assisting in malware removal :) ) , i am not trained in that area.. Sorry for any inconvenience

as a recommendation though... i recommend using Avast as AV , no problems in years for me... but avira i have heard is also just as good ( For free anyway... the job they do and detection rate cannot be justified :) )

Quote:" one more thing did a scan and it found some vulnerabilities , can you take a look at them for me ", as started earlier I'am not part of the malware staff , therefore i cannot assist in the removal process's... Sorry once again

I advise you to go to: http://www.geekstogo...-Log-t2852.html

Step by step complete from top to bottom , save all relevant logs/results

Then go to: http://www.geekstogo...o-Here-f37.html

Post new topic , include as much detail as possible and post all relevant logs in your topic

Thank you for your co-operation

Anthony19

Sorry once again for any inconvenience

PS: Dont forget to give the malware staff a link to this topic , so they know what is going on...

Link to this topic : http://www.geekstogo...ml#entry1459319

Edited by Anthony19, 13 February 2009 - 09:28 AM.

  • 0

#9
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
No offence anthony but i was waiting for Rorsch reply to my question

thanks anyway
  • 0

#10
Anthony19

Anthony19

    Member

  • Member
  • PipPipPip
  • 384 posts
Np

No offence taken...

Enjoy your night ... watching the screen :)

Anthony19
  • 0

#11
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
:)

I'm just looking for Rorsch advice really.

The vunerabilites i have attached are not malware so to start a malware thread with a jack log would be a waste of time.

I know Kaspersky has the highest detection level just wondered if he'd had experience with anything new with a similar detection level.

:)
  • 0

#12
sari

sari

    GeekU Admin

  • Administrator
  • 20,959 posts
  • MVP
jimfdowning,

I think Rorschach made it pretty clear that if you have Kaspersky you cannot do the online scan. If you really want to do an online scan, you could try one at another site, ESET (the makers of NOD32) have one here. If you encounter the same issue, however, then you'll have to accept that you cannot run an online scan while Kaspersky is installed. If you want to look at other options, see this thread - it provides descriptions and links to many other AVs that we recommend.

As far as your threat report, I'm not sure what it's classifying as a threat - everything it lists appears to be legitimate programs. However, it does appear that you had Symantec installed and still have some traces of it:

c:\program files\symantec\liveupdate\luall.exe

You might want to run the Symantec Removal Tool to make sure all traces of that are off your system, as you don't want multiple AVs running.
  • 0

#13
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
ok

thanks sari

this thread can be closed

:)
  • 0

#14
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Sorry I have been away

Just few small things in case you are still wondering :)


You can trust Anthony and others advice, we generally don't let bad advice be posted.


Those vulnerabilities are nothing to worry about


Your problem is for everybody else who has Kaspersky. There is no way to get around it without removing the program.


You don't necessarily need to use online scanners. My recommendations would be to scan with Kaspersky and MalwareBytes Anti-Malware only. They are so good that they will detect any malware present. Any other scans are not really needed


Hope that helps
  • 0

#15
jimfdowning

jimfdowning

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 144 posts
Yes thankyou that did help

:)

You can close this topic now.. Resolved :)
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP