[Leheno]

Hi everyone,
Lately, my computer has begun to lock up for no apparent reasons. This began to happen after I uninstalled a few applications (mainly games) from my system around 3 weeks ago. Ever since then and every once in a while, my computer will freeze and refuse to respond. The cursor is still movable, but the keyboard becomes unresponsive. Ctrl+Alt+Del does not appear to work either. The hard drive activity light comes on and then goes out and then, the only solution is to manually hit the power button and then reboot. Keep in mind this is a relatively new occurance and to be honest, it is becoming rather worrisome. As I am a University student, it will be difficult to function without a laptop and at this point in time, I cannot afford to purchase a new one. I cannot reformat the machine either as I do not have the Windows Vista DVD as it came preloaded on my laptop.

Thanks and looking forward to a positive reply.

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Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save As, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.

[Broni]

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save As, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.

[Leheno]

Hi there Broni,
My computer specs are as follows:

Intel Centrino Duo T7300 @ 2.00Ghz
2GB RAM (4GB Max)
Windows Vista Home Premium
200GB (182 actual) total HDD / 52.3GB Free
ESET Nod32 Antivirus v3.0
MalwareBytes Anti Malware


Attached, kindly find AutoRuns.txt file.
 AutoRuns.txt   104.58KB   265 downloads

Thanks in advance.

[Broni]

Specs look good.

I can see, you have some Norton leftovers (preinstalled?)
Run Norton Removal Tool: http://service1.syma...005033108162039

Please download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Restart computer, give me new Autoruns log, and we'll take care of some unnecessary startups.

[Leheno]

Hi there Broni,
Yes, I had Norton Internet Security 2007 pre-installed from the Vendor. I have done the above steps and am attaching the fresh Autoruns.txt file below.

Strange, I am unable to attach it.

Edit: Nevermind, I see it attached itself below

Attached Files

•  AutoRuns.txt   104.14KB   1292 downloads

Edited by Leheno, 16 February 2009 - 09:53 AM.

[Broni]

Open Autoruns, click on Logon tab, and UN-check following entries:

• iTunesHelper iTunesHelper Module Apple Inc. c:\program files\itunes\ituneshelper.exe
• MSConfig System Configuration Utility Microsoft Corporation c:\windows\system32\msconfig.exe
• HP Digital Imaging Monitor.lnk HP Digital Imaging Monitor Hewlett-Packard Co. c:\program files\hp\digital imaging\bin\hpqtra08.exe
• Adobe Gamma.lnk Adobe Gamma Loader Adobe Systems, Inc. c:\program files\common files\adobe\calibration\adobe gamma loader.exe (unless you're some graphic designer, and you change video settings all the time)

Restart computer.
How is the machine doing?

[Leheno]

Hi Broni,
Done that too. The machine so far is doing fine. Last night however, I was running an application and it appeared to have frozen. I was able to however use Ctrl+Alt+Delete and noticed that the program itself had crashed and was not the machine. Any further tips?

[Broni]

The only other thing, I can think of is to defrag.

[Leheno]

The only other thing, I can think of is to defrag.

I have defragged using the STEALTH method in O&O Defrag software. Does that suffice?

[Broni]

It should do it.